Welcome Agent/Hotel Receptionist

**Job Number** 23017451

**Job Category** Administrative

**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**ROLE PURPOSE**
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Style to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch Welcome Ambassador or Wheels as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system. Cash guests' traveller's checks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Talent Coach.

**Rewards for work, benefits for your lifestyle**

You'll be supported in and out of the workplace through:

- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues

**W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT**

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefines revelry for the modern jet set.

**W SITS ALONGSIDE LUXURY, NOT CONFINED BY IT**

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

**WE'RE IN THE KNOW, SO YOU'RE IN THE KNOW**

Whatever/Whenever service caters to every need in a personalized and personable way - friendly, unscripted, real and connected. This is amplified by W Insiders: tapped-in Talent who provide guests insider access to everything locals are buzzing about. W Talent relate to guests' edgy attitude and thrive in a setting where they can be true to themselves.

**HOTEL OVERVIEW**

W Melbourne is the rebel between the streets, taking its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

**WELCOME DESK VIBE**

The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.