Gaming Manager New Victoria Tavern

2 weeks ago

Melbourne, Victoria, Australia The Glen Hotel Pty Full time

447 Victoria St, Wetherill Park NSW 2164, Australia
Gaming Manager – Multiple Sydney Locations Available – Let's Talk About One Near You
Are you ready to take the next step in your hospitality career? Sonnel Hospitality Group is seeking experienced and passionate Gaming Managers to join our team across several venues.
With over 30 years in the hotel industry and a growing portfolio of venues across Sydney, Sonnel offers a dynamic environment where career progression, leadership development, and exceptional culture are at the heart of everything we do.
Key Responsibilities
Oversee all aspects of gaming operations including poker machines, TAB, and Keno, ensuring compliance with all regulatory and licensing requirements
Lead and mentor gaming staff to deliver exceptional customer service and maintain a welcoming, responsible gaming environment
Manage cash handling, reconciliations, and reporting with precision and integrity
Monitor and respond to gaming performance metrics, promotions, and customer engagement strategies
Ensure all gaming areas are clean, secure, and operating efficiently
Collaborate with venue management to drive overall business performance
What You'll Bring
Minimum 1–2 years' experience in a gaming leadership role within a high-volume venue
Strong understanding of compliance, licensing, and harm minimisation practices
A hands-on leadership style with the ability to motivate and support your team
Excellent communication and conflict resolution skills
A passion for hospitality and a commitment to creating memorable guest experiences
Why Sonnel?
Be part of a values-driven group that prioritises people and culture
Access to career development pathways, training, and internal promotions
Influence the future of hospitality through innovation and leadership.
Work alongside passionate professionals in a culture that values creativity, accountability, and excellence.
Our Values, Our People Our Culture, Our Jobs, Work With Us and Create Game-Changing Experiences
Only shortlisted candidates will be contacted. Please note: We kindly ask that candidates do not call or visit our head office directly. All applications must be submitted through the official recruitment process.
Screening Questions
Are you available to work weekends on a rotating roster?
Do you hold any required certifications for this role (e.g. RSA, RCG, ARCG, Food Safety Supervisor, Certificate III/IV Commercial Cookery, First Aid)?
Do you have any medical conditions or restrictions that may affect your ability to perform the role?
How many years customer service experience do you have?
Are you passionate about delivering a game-changing hospitality experience?
Do you have the legal right to work in Australia?
Are you looking for Sponsorship and on a Visa?
What are your salary expectations?
Do you have a criminal record?
Have you been the subject of any regulatory, court or legal action?
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