Response Officer

Deliver exceptional customer response, providing critical services
- Join this close knit team and make a difference
- Melbourne based

**Delivering good energy starts from within**

It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers - and for our people.

**About the role**:
This is a unique opportunity to join our National Response Centre, working onsite in our premium grade CBD Bourke St office. As a Response Officer, you'll be working in a dynamic, fast-paced, ever-changing environment, where you will be responsible for delivering an exceptional response experience, providing critical services to the communities in which our valued customers operate across several industries, including but not limited to Water and Energy providers.

To be successful in the Response Officer role, you'll need demonstrated experience with using multiple computer systems at any given time, have clear and effective communication skills with high proficiency in data collection and recording, and possess the ability to remain calm and composed under pressure. This role suits those who can pivot from task to task, delivering quality responses within rigid timeframes and compliance obligations.

**Key responsibilities**:

- Accurately capture call-related information and enter it into relevant systems.
- Process updates and further information regarding event status.
- Manage a range of customer enquiries, including safety and welfare monitoring, emergency, non-emergency, and fault calls.
- Provide an excellent customer response experience.
- Dispatch service orders within regulatory and contractual timeframes.
- Notify the Senior Response Officer immediately of any incidents that could escalate.

**What you will bring**:

- Ability to facilitate a rotating roster of 8-hour shifts between 6am and midnight, Monday to Sunday, including Public Holidays.
- Self-motivated, flexible, proactive problem solver who can also work under instruction.
- Ability to thrive in a fast-paced inbound emergency response centre and remain calm under pressure.
- Maturity and discipline to deliver consistent quality results.
- Dedication, resilience, caring, empathetic, and solution-oriented mindset.
- Strong written and verbal communication skills, with the ability to obtain and relay information correctly.

**So, why join us?**
- Powering your career with unbeatable perks - get discounted electricity, gas, and internet as an Origin employee
- Paid volunteer leave: Engage in opportunities through the Origin Foundation to support your community.
- Thrive in a culture that values your whole self and empowers you to succeed both professionally and personally.
- Continuous learning: Thrive in a culture of personal and professional growth.
- Celebrate diversity: Join a workplace where everyone feels valued and included.

**Origin - Where good change happens**

At Origin, we're powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

**_You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing)._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._