Customer Concierge Operator

1 week ago

Sydney, New South Wales, Australia Nsw Government -Service Nsw Full time

**Customer Concierge Operator -**
**Gosford**

**Position**: Customer Concierge Operator - Contact Centres

**Grade**: SNSW Clerk Grade 2

**Customer Concierge Operator **Gosford

**Role Type**: Multiple Temporary and Ongoing Positions; Full-time, part time and flexible work arrangements available

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**About you**

We need your proactive and passionate customer service experience in our contact centre team. To be successful in your role as a Customer Concierge Operator, you will be motivated about delivering a great customer experience, every day in every way. You will be the first point of contact in our call centre environment, working towards individual, team and customer goals.

**What we are looking for in you**:

- Customer service experience dealing with customers in a fast-paced environment, with contact centre experience desirable.
- Attention to detail and accuracy.
- Intermediate Computer skills.
- Ability to utilise a variety of bespoke operating systems.
- Outstanding communication and interpersonal skills.
- Ability to adapt to different scenarios and manage complex out of the box enquiries

**Operating hours**:
This role requires working across a bandwidth of shifts within the spread of cluster operating hours which are worked over a rotating roster cycle. Please note that there are no set fixed shifts. Some roles may require working across a bandwidth of rotating shifts including morning, afternoon and evening work from Monday to Saturday between 7am-7pm.

Some clusters operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.

**Remuneration**

CCO - SNSW Clerk Grade 2, starting annual salary $56,102 plus superannuation and annual leave loading.

**Locations**

CCO Opportunities available in our Contact Centre located at Gosford.

**What we need from you**:
Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position.

**Closing Date: Monday 10**th** April at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.

  • Concierge

    7 days ago

    Sydney, New South Wales, Australia Staffing Group Full time

    Competitive Salary- Opportunity for career progression- Flexible work hours on a rotating roster**We are seeking motivated Concierges with exceptional customer service and previous experience in hospitability, guest service or security.**Our client provides concierge & resident services to several large strata schemes both on a 24 hour and rotational roster...

  • Concierge Team Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $87,654 - $123,456

    Job SummaryThe Assistant Chief Concierge plays a pivotal role in delivering exceptional guest experiences by managing the Concierge team and providing expert local knowledge.Main ResponsibilitiesDeveloping all luggage-related procedures and ensuring they are well followed by the Concierge team.Responsible for the proper and efficient functioning of the...

  • Concierge

    2 weeks ago

    Sydney, New South Wales, Australia Onyx Building Management Pty Ltd Full time $2,507 - $37,797 per year

    Relief Front Desk Concierge for a residential strata building based in Sydney CBD.Concierge will cover shifts for the building manager and handle front desk enquires from residents , agents and trades people , parcels etc.Ideally looking for someone who has previous experience or similar and a strong background in customer service with excellent English...

  • Luxury Concierge

    1 week ago

    Sydney, New South Wales, Australia beBeeConcierge Full time $74,000 - $94,000

    Job Opportunity: Luxury Concierge ServiceWe are seeking a professional and charismatic individual to join our team as a Concierge in North Sydney.Elevate the standards of residential developments with a luxury concierge service that brings a traditional hotel experience to residents.The RoleYou will be responsible for ensuring excellence in the delivery of...

  • Head Concierge

    7 days ago

    Sydney, New South Wales, Australia First Contact Full time

    Location: Sydney Salary: AUD Industry StandardsBe the face and heart of Sydney's most premium assets.At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications, and building owners,...

  • Concierge Lead

    4 days ago

    Sydney, New South Wales, Australia First Contact Full time

    Location: Sydney Salary: AUD Industry StandardsBe the face and heart of Sydney's most premium assets.At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications, and building owners,...

  • Dog Walker

    1 week ago

    Sydney, New South Wales, Australia K9 Concierge Full time

    **Do you have a genuine love of dogs? Does the idea of improving the lives of dogs make your heart sing?****If so, we'd love for you to join our crew at K9 Concierge**K9 Concierge is a boutique pet care provider operating on the Northern Beaches and suburb of Mosman in Sydney. We specialise in individually-tailored, one-on-one services such as solo dog...

  • Concierge General Manager

    1 week ago

    Sydney, New South Wales, Australia Etymon Projects Pty Ltd Full time

    Leadership role with Etymon Projects, a growing hospitality & services business.- End to end accountability for all elements of team & business performance.- Support from a highly experienced senior leadership team.The **Etymon** vision to create, curate and manage world class hospitality, lifestyle and leisure businesses within Australia, China, Los...

  • Concierge

    6 days ago

    Sydney, New South Wales, Australia Jll Full time

    About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Concierge Customer Experience Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $45,000 - $75,000

    Clinic Concierge RoleAs a valued member of our team, you will be the face and ambassador of our brand, responsible for delivering exceptional customer experiences from the moment clients walk in to the time they leave.The Clinic Concierge plays a pivotal role in maintaining exceptional clinic standards, meeting sales and client rebooking targets, educating...