Associate Customer Success Manager

7 days ago

Sydney, New South Wales, Australia Lifeworks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Associate Customer Success Manager is responsible for managing a specific book of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs (EAP). This role may be based from a remote/home office in Australia, preferably in Melbourne, Sydney or Brisbane.

**Responsibilities**:

- Achieve identified revenue and growth targets
- Respond to client inquiries & service requests pertaining to their programs and services
- Responsible for the execution of client contracts and programs
- Responsible for program governance including the review of internal reporting and identification of issues
- Issuing reports to clients
- Managing the renewal process with appropriate internal teams
- Responsible for client support, annual planning preparation and meetings where appropriate
- Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate
- Act as a liaison with internal departments to resolve issues that may arise with clients
- Managing and coordinating Quality Assurance Reviews
- Follow up on manager consultations
- Responsible for updating and utilising the CRM (Customer Relationship Management) system

Succeeding as an Associate Customer Success Manager will require the following core qualifications and skills:

- Completed higher education (ex. Bachelor's Degree) in Business or a related field, or equivalent work experience required
- 1-3 years of experience in a sales or account management support role
- Previous experience with HR, employee wellbeing or wellness programs, and/or EAP is preferred
- Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities
- Ability or potential to manage a book of business independently
- Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company Pandemic Working Group guidelines)
- Ability to meet and exceed revenue targets
- Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally
- Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests
- Strong organisational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment
- Analytical, and Project Management skills are an asset

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

.

  • Customer Success Associate

    3 days ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super and bonus opportunities- Flexible work schedule to fit your lifestyle- Fluid progression based on performance**Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Customer Success...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.Joining Qualtrics means becoming part of a team bold enough to chase...

  • Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia Datadog Full time

    This is a Customer Success Associate role with Datadog based in Sydney, NSW, AU == Datadog ==Role Seniority - juniorMore about the Customer Success Associate role at DatadogAs a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of...

  • Customer Success, Associate Manager

    2 weeks ago

    Sydney, New South Wales, Australia Uber Full time

    Overview The Customer Success, Associate Manager (CSM) plays an integral role in the Uber Eats Australia team, delivering an outstanding customer experience to a portfolio of key account restaurant partners.The focus is to drive business growth and innovation with restaurant partners, expanding the business together in mutually beneficial ways.In conjunction...

  • Customer Success Associate

    3 days ago

    Sydney, New South Wales, Australia Datadog Full time

    As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume...

  • Customer Success, Associate Manager

    2 weeks ago

    Sydney, New South Wales, Australia Uber Full time

    OverviewThe Customer Success, Associate Manager (CSM) plays an integral role in the Uber Eats Australia team, delivering an outstanding customer experience to a portfolio of key account restaurant partners. The focus is to drive business growth and innovation with restaurant partners, expanding the business together in mutually beneficial ways. In...

  • Customer Success, Associate Manager

    2 weeks ago

    Sydney, New South Wales, Australia Uber Full time

    OverviewThe Customer Success, Associate Manager (CSM) plays an integral role in the Uber Eats Australia team, delivering an outstanding customer experience to a portfolio of key account restaurant partners. The focus is to drive business growth and innovation with restaurant partners, expanding the business together in mutually beneficial ways. In...

  • Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia Datadog Full time $90,000 - $120,000 per year

    As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super with a bonus structure- Hybrid working model- Fluid progression based on performance**Are you interested in graduate FinTech roles, Customer Support Officer jobs or Customer Success roles? On the search for an entry-level opportunity to kickstart your career in Sydney? Share your resume today with us to be...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia Robert Walters Australia Full time

    Robert Walters has partnered with Edstart - a rapidly growing fintech company, who is on the lookout for their next Customer Success superstarAs a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and...