Customer Success Associate

1 week ago

Sydney, New South Wales, Australia Robert Walters Australia Full time

Robert Walters has partnered with Edstart - a rapidly growing fintech company, who is on the lookout for their next Customer Success superstarAs a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and also support existing customers.If you are someone who is compassionate, a great team player (and commercially minded) and thrives on interactions, apply away
A bit about Edstart:
Edstart is a leading technology and financial services company providing funding and payment services for education.
They have been founded by a passionate team of education and finance specialists, whose goal is to help make education costs as sustainable and flexible as possible for schools & parents
Your day to day duties & responsibilities?
Build strong, friendly customer relationships to ensure long-term satisfaction
Provide friendly front-line support via live chat, email and phone in a timely manner
Work with customers from initial enquiry all the way through to funding education fees
Resolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolution
Maintain an in-depth understanding of the product and deliver it to customers in simple and easy to understand terminology
Follow up on and manage customer payments with a flexible and friendly approach
Liaise with other teams to continuously improve the service and product offerings
Work closely with the credit and operations team to provide the best outcome for each customer
Benefits & culture?
Wholesome team culture that encourages self improvement and ongoing learning
The chance to work with a group of talented, highly motivated colleagues
Flexible work arrangement with a mix of working from home and in the office
Office located in Surry Hills, close to public transport
The opportunity to see your impact on a growing business as well as the customer
Your skillset and experience?
Experience in finance, payments, or education sectors
Exposure to regulated consumer credit environment
Basic knowledge or ability to understand interest and payment calculations
Exceptional verbal and written communication skills
Be compassionate and patient in engaging with current and potential customers
Experience in a similar support or customer-facing role
A passion for providing exceptional customer service
Ability to work cooperatively and collaboratively with a number of different teams across the business
Ability to maintain calm under pressure
Willingness to learn
Strong attention to detail
Have an understanding of the need for client confidentiality
Motivated self-starter who can juggle multiple responsibilities and large volumes
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Ksenia Varaksina on for a confidential discussion.
About the job
Contract Type: FULL_TIME
Focus: Customer Service
Industry: Admin and Secretarial
Salary: AUD75,000 - AUD85,000 per annum + super + bonus
Contract Type: FULL_TIME
Specialism: Call Centre & Customer Service
Focus: Customer Service
Industry: Admin and Secretarial
Salary: AUD75,000 - AUD85,000 per annum + super + bonus
Workplace Type: Hybrid
Experience Level: Associate
Location: Sydney CBD
FULL_TIME
Job Reference: /001
Date posted: 8 May 2025
Consultant: Ksenia Varaksina
sydney call-centre-and-customer-service/customer-service -07 admin-and-secretarial Sydney CBD New South Wales AU 2000 AUD YEAR Robert Walters true
#J-18808-Ljbffr

  • Customer Success Associate

    3 days ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super and bonus opportunities- Flexible work schedule to fit your lifestyle- Fluid progression based on performance**Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Customer Success...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.Joining Qualtrics means becoming part of a team bold enough to chase...

  • Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia Datadog Full time

    This is a Customer Success Associate role with Datadog based in Sydney, NSW, AU == Datadog ==Role Seniority - juniorMore about the Customer Success Associate role at DatadogAs a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of...

  • Customer Success Associate

    3 days ago

    Sydney, New South Wales, Australia Datadog Full time

    As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super with a bonus structure- Hybrid working model- Fluid progression based on performance**Are you interested in graduate FinTech roles, Customer Support Officer jobs or Customer Success roles? On the search for an entry-level opportunity to kickstart your career in Sydney? Share your resume today with us to be...

  • Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia Datadog Full time $90,000 - $120,000 per year

    As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume...

  • Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCareer Full time $100,000 - $120,000

    Unlock a fulfilling career in customer success with our comprehensive development program. As an associate solution advisor, you'll embark on a three-year journey that drives accountability and enhances productivity.This immersive program equips talent with the skills and knowledge needed to excel in customer-facing roles. You'll gain hands-on experience...

  • Customer Success Associate

    2 weeks ago

    Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

    Robert Walters has partnered with Edstart - a rapidly growing fintech company, who is on the lookout for their next Customer Success superstarAs a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and...

  • Customer Success Associate

    1 week ago

    Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

    Robert Walters has partnered with Edstart - a rapidly growing fintech company, who is on the lookout for their next Customer Success superstarAs a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and...

  • Customer Success Associate

    7 days ago

    Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

    Robert Walters has partnered with Edstart - a rapidly growing fintech company, who is on the lookout for their next Customer Success superstarAs a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and...