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Customer Success, Associate Manager

4 weeks ago

Sydney, New South Wales, Australia Uber Full time
Overview

The Customer Success, Associate Manager (CSM) plays an integral role in the Uber Eats Australia team, delivering an outstanding customer experience to a portfolio of key account restaurant partners. The focus is to drive business growth and innovation with restaurant partners, expanding the business together in mutually beneficial ways. In conjunction with the Global Account Manager, the CSM strives to deliver a world-class customer experience, including providing best-in-class services to external business leaders & franchisees, defining and executing operational excellence initiatives, and identifying growth opportunities within the account.

Responsibilities
  • Work alongside our Global Account Manager to provide an outstanding customer experience and drive shared business growth within our highest-value restaurant partners
  • Advance the strategic priorities of a portfolio by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration, and managing select growth initiatives
  • Build trust with multiple stakeholders across the restaurant partner\'s corporate and store network
  • Interpret, through data analysis, opportunities and threats to the restaurant partners\' business and provide recommendations to drive growth within the partnership
  • Identify opportunities to improve the restaurant experience and success, working cross-functionally to achieve this
The Experience You\'ll Bring
  • A proven track record — Relevant customer or partner-facing experience at an Enterprise level
  • Customer empathy — A customer-first mindset and a passion for working directly with key accounts
  • Strong professional verbal and written communication — Ability to be credible with senior audiences
  • Commercial acumen — Understanding of how businesses and organisations work and how to navigate a partner\'s business
  • Data acumen — Strong data and analytical capability to understand and analyse complex problems and develop data-based recommendations/solutions
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Internet Marketplace Platforms

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