Change Manager

Why Tyro?

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday - commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro
- here

Key responsibilities

Planning
- Work closely with the Team Lead or Senior Specialist and a broad variety of Tyro stakeholder departments to gather information to finalise the project brief, including success metrics and mapping of current and future processes and CX. Keep these updated throughout project delivery.
- Look out for potential points of resistance to change and work with the Growth readiness team to develop specific plans to mitigate or address potential risks and issues that could influence the outcomes of change.

Stakeholder Engagement and Communication:

- Build strong relationships and effectively communicate the rationale, benefits, and impact of operational changes.
- Contribute to, and lead where necessary check in meetings, workshops, and "break it sessions" to address concerns, gather feedback, and promote a positive change culture.
- Support the Team Lead or Senior Specialist and manage projects and change to ensure new processes and ways of working are rolled out smoothly and embedded.

Change Impact Assessment and Readiness:

- Using the Change Impact Assessment, work closely with project teams and Growth teams to asses the impact of change on the Growth department.
- Create change management plans for the initiatives you lead, and contribute to those lead by the Team Lead or Senior Specialist to cover strategies including communication, RCQ, training coordination, customer communications, knowledge management content and front line learning materials.
- Work closely with Growth stakeholders to understand readiness for change and contribute to Go/No Go decisions on the projects you support; clearly articulating how you have come to your recommendation.

Change Execution and Support:

- Support the Team Lead and Senior Specialist on change management activities, and drive elements of the change program depending on the scope of work. This could include contributing to or running workshops, coaching sessions, and user acceptance testing, to support the successful implementation of operational projects.
- Draft, gain approval and deploy customer communication programs required to support the operational components of the change.
- Ensure documentation is up to date including Monday boards, Growth Readiness framework and meeting minutes - to assist with team understanding of status of change initiatives.

Continuous Improvement and Evaluation:

- Collect data and feedback to measure the success of change initiatives as outlined at the beginning of the project. Use Tyro data team and SMEs to analyse date and understand whether change has been successfully adopted. Work with Team Lead or Senior to recommend plans to reinforce change when required.
- Continue to develop change management skills including use of templates, tools and methodologies used at Tyro and look for professional development opportunities; to understand industry best practices and lessons learned.
- Support Tyro's value of 'Wowing the Customer' by challenging the status quo, and where appropriate, questioning how we do things at Tyro.
- What's in it for you?
- We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.
- You'll also receive:
- A mix of in-office and remote working- Learning and career development opportunities- 16 weeks paid primar