Ict & Automation Support Specialist

Guardian Campers & RV Centre is an Australia-owned and engineered company that designs, manufactures, and supplies camper trailers and caravans. They are known for their hard-floor camper trailers and slide-on options, focusing on quality, innovation, and adventure. Their headquarters are in Caboolture and Rockhampton, and they supply across Australia. They also operate under the SUV Campers brand, known for forward-fold camper trailers.

They are seeking experienced ICT & Automation Support Specialist to join their professional team. They are looking for trustworthy individuals with integrity who will bring a positive can-do attitude to the position and to the team.

Position Overview:
The ICT & Automation Support Specialist is responsible for overseeing and implementing automation systems across customer sales, manufacturing, and administrative operations. This role provides technical support, maintains IT infrastructure, manages website and CRM systems, and ensures seamless integration of tools to improve efficiency across departments.

Key Responsibilities:
Systems & IT Support
- Provide technical support for hardware, software, and network infrastructure
- Maintain and troubleshoot CCTV, biometric, and security systems
- Support users with day-to-day IT needs, system setup, and troubleshooting
- Automation & Workflow Integration
- Design, implement, and maintain automated systems for:

- Customer sales workflow (quoting, follow-ups, CRM communications)
- Workshop and manufacturing production processes (job tracking, handovers, progress updates)
- Customer engagement throughout each stage of the manufacturing and delivery process
- Use tools such as Excel (VBA), Google Sheets, and Make/Integromat to automate manual tasks and ensure system connectivity
- Integrate CRM systems with internal processes to improve sales, communication, and reporting

Website & CRM Management
- Maintain and update WordPress websites, including booking systems (e.g. Amelia) and content
- Ensure data syncing between CRM, spreadsheets, and customer communication channels

Administrative Process Development
- Develop and manage dynamic spreadsheets for stock control, quoting, and ordering
- Automate document generation (e.g. PDF quotes, job sheets) and customer notifications
- Support back-end administrative tasks by streamlining and reducing manual workload

Design & Marketing Support
- Design branded assets including vehicle decals, social media graphics, brochures, and digital ads
- Support marketing efforts with Google Ads setup and campaign maintenance
- Ensure all design materials align with brand identity and business goals

Key Selection Criteria:
Essential Skills & Experience
- 3-5+ years' experience in ICT support or automation systems
- Advanced proficiency in Excel (including VBA/macros) and Google Sheets
- Strong experience with Make/Integromat and CRM platforms (e.g. Go High Level)
- Working knowledge of IT infrastructure including networks, Windows OS, CCTV, and biometric systems
- Practical experience with WordPress website updates and integrations
- Strong problem-solving skills and ability to work independently across departments

Desirable Skills
- Background in manufacturing, workshop environments, or automotive/caravan industry
- Familiarity with customer experience mapping and automated communication systems
- Experience in graphic design tools (Canva, Adobe Creative Suite)
- Basic knowledge of Google Apps Script, CSS, or Java
- Performance Expectations
- Lead the implementation of automation systems that improve accuracy, reduce manual handling, and enhance the customer experience
- Ensure consistent operation of integrated systems supporting sales, workshop, and admin functions
- Collaborate across departments to identify automation opportunities and deliver reliable solutions
- Maintain confidentiality and system security at all times

**Salary**: $76,515 per annum + Super

**Job Types**: Full-time, Permanent

Pay: $76,515.00 per year

Work Location: In person