Service Delivery Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Bebeeleadership Full time

Job Overview
As a service delivery manager, you will oversee the execution of ground services and ramp operations to ensure seamless service delivery.
This role requires a strategic thinker who can lead a team in providing superior customer service while controlling labor costs.
Key performance indicators and key results areas must be met or exceeded. Timely reports should be submitted to senior management, and recruitment processes, training requirements, and auditing compliance should be managed effectively.
Key Responsibilities
Lead a professional team in delivering exceptional customer experiences.
Optimize labor costs while maintaining client satisfaction.
Ensure alignment with key performance metrics and results-driven goals.
Provide insightful reports to inform business decisions.
Develop and execute client-centric operations, fostering strong stakeholder relationships.
Requirements
Commitment to a vision-driven culture.
Strong leadership skills and genuine passion for people development.
Personal integrity and professionalism.
Intermediate level proficiency in MS Office applications.
Customer-focused approach with excellent communication and interpersonal skills.
This position offers opportunities for growth, collaboration, and innovation in a dynamic environment.

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