Operational Delivery Manager

4 days ago


Sydney, New South Wales, Australia beBeeServiceDelivery Full time $120,000 - $170,000

Deliver Operational Excellence

Foster outstanding customer satisfaction by driving operational relationships and managing risks to deliver SLAs seamlessly.

Lead teams in resolving complex issues, contributing to strategic growth and service delivery continuity.

Manage issues impacting service delivery, identify transformation opportunities and oversee scope, resources and cost for efficient delivery and coordination.

Responsibilities:

  • Develop exceptional customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
  • Act as the primary contact for operational issues, managing performance metrics, reporting and communication.
  • Manage expense targets and ensure performance goals for service delivery, implementing corrective actions when necessary.
  • Manage risk for low-risk projects and support timely, cost-effective SLA delivery across functions.
  • Lead a team for seamless service delivery, contribute to service delivery plans and support custom solutions.

Education & Experience:

Recommended: Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration or any related discipline or commensurate work experience or demonstrated competence.

Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support or a related field or an advanced degree with 3-5 years of work experience.



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