Cbd Key Precincts Ranger

Contribute to Improved Customer Service and Organisational Effectiveness
- Temporary Full Time | Central Parramatta Location

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the role**

Primarily the position involves the patrol and surveillance of land under Council's control or ownership, investigating complaints and the issuing of warnings/cautions, penalty notices, or notices and orders for detected offences.

**On a daily basis you will**:

- Liaise with staff from Place Services including Local Business Liaison Officer, Community Liaison Officer, Place Manager to seek resolution of key issues affecting customer and stakeholder relationships, as well as issues affecting amenity and function of key places and precincts.
- Proactively enforce the provisions of legislation used by the City of Parramatta
- Investigate and prepare sound and precise briefs of evidence for the submission, consideration and approval by council management for matters requiring prosecution and subsequent requirement to attend court and give the associated evidence.
- Proactively investigate and action complaints pertaining to but not limited to littering, garbage and dumped waste with an emphasis on the visual presentation of the City.
Carry out programmed inspections of key precincts in the Parramatta CBD including Parramatta Square, Centenary Square and Church Street to Lennox Bridge inclusive of enforcement programmes and known hotspots.
- Monitor and manage allocated and self-generated Service Requests (CRM) for the LGA and report/liaise with the Manager/Supervisors to achieve the desired resolution or outcome.
- Report any matter or claim, affecting Council's risk management or public liability, immediately to the Manager Ranger and Parking Services.
- Be the First Response for risk or service issues - particularly out of business hours, for the purpose of referring to relevant personnel for appropriate action when required.
Be proficient in the use and maintenance of registers required under specific legislation and contractible agreements.
- Inspect premises for compliance with the Local Government Act 1993
- Regulate advertising, outdoor dining and goods on footpaths, roads and malls
- Perform observation of premises, an investigation of complaints in relation to breaches of DA conditions including material on footpaths, erosion, noise, hours of operation, waste management and sediment control offences (specifically outside of business hours inclusive of weekends and public holidays)
- Investigate traffic and transit offences including assisting with parking enforcement duties/rostering
- Investigate complaints regarding dumped rubbish. Liaise with other Departments for the provision of services, and equipment when necessary and for the disposal of rubbish and other material
- Ensure to take reasonable care of the health and safety of yourself, staff, visitors, contractors and volunteers whilst at work, and cooperate with Council to comply with WHS legislative obligations.
- Ensure EEO, the principles for a culturally diverse society, and Council policies are complied with at all times.
- Contribute to improved customer service and organisational effectiveness, by acting ethically, honestly and with fairness.

**About You**
- Proven and extensive experience in Local Government Regulatory Enforcement or Extensive and relevant experience in a role within the Regulatory or Law Enforcement Sector.
- Demonstrated skills and experience in investigations, conducting interviews and preparing briefs of evidence at court.
- Demonstrated and experienced communicator both orally and in written format. Proven conflict resolution, mediation, facilitation and negotiation skills. Able to communicate effectively across a wide spectrum of people including but not limited to members of the public, Councilors, Council Managers, Council staff and other Government agencies representatives.
- Proven ability to work as both a team member and unsupervised, able to manage competing interests, able to manage and prioritize workloads.
- Demonstrated high standard of personal and professional ethics and behavior and the ongoing commitment to excellence.

**Qualifications**:

- Holder of current Class C driver's license.
- Holder of Ranger 1, 2 & or 3 Certificate of Competency and/or
- Holder of Certificate IV in Regulatory Services/Investigations and/or
- Other equivalent and relevant certificate to level IV competency and/or
- Extensive Rangers experience or other similar regulatory enforcement experience.
- Current First Aid Certificate.

**What's on offer**
We are offering an attractive total remune