Sales Associate Online

**Contribute to sales activities as the first point of contact for customers**:

- **Join an organisation committed to creating spaces where communities thrive**:

- **Melbourne based**

We are looking for a Sales Associate Online to join our Sales Operations team supporting our Stockland Residential Communities team. A great opportunity to utilise your customer service, sales, and administration qualities, blending them into one.

**About the role**

As a Sales Associate Online, you will enhance Stockland's competitive position by effectively supporting new sales enquiries and playing a key role in our Customer Journey. You'll focus on phone and digital communication channels to support and engage with customers. Delivering market-leading sales qualification conversations and customer support, you'll help customers with their decision-making process and progression towards a new home.

This role is based from our Melbourne Head Office on Collins Street but offering flexibility to work from our project offices as well as home. A full-time permanent role that will require some flexibility to work 5-day shifts across the week and on a rotating roster, every 6 - 8 weeks, weekend, or a week of evening shifts, finishing at 8pm.

**What's important to you?**
- Continue to or start your career in Property with a successful team
- Base pay (salary/super) plus sales commission
- One of Australia's top 10 most recognised brands
- Free to access or subsidised lifestyle, health, well-being, and financial service products (such as novated vehicle leasing)

**What's important to us?**
- A strong customer focus is what drives you - you understand delivering outstanding customer sales and service and being a customer advocate, as you will be the first point of contact for all incoming online enquiries (telephone, website, social media, and live chat)
- Experience and proven track record in a customer centric role, (with a focus on property ideal but not essential), within a sales and service environment, such as a contact centre or similar
- You work well to deadlines and have strong self-management, but can also work under direction when required
- An interest in driving sales
- You have strong communication skills and the ability to deal with a wide audience of people
- Great with technology and can pick up new systems easily - if you have experience with Salesforce, even better, but we are happy to train you or experience with another CRM would be beneficial
- You can build and maintain relationships with customers focusing on delivering exceptional service that embeds Stockland as the preferred product choice in this market
- Eager to learn and grow and develop with a career in Stockland

**The Stockland Proposition**

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.