Home State Manager Assessing

2 days ago

Brisbane, Queensland, Australia Youi Pty Ltd Full time

At Youi, we're not just about insurance - we're about people. Our customers. Our teams. Our communities.

We're on the lookout for a **State Manager - Home Assessing** to join us at our head office in Sippy Downs. This is a leadership role with real impact - where your ability to develop others, lead with heart, and balance customer care with commercial smarts will make a difference every day.

In this role, you'll lead our home assessing operations across Queensland, ensuring every assessment is accurate, fair and timely. You'll guide and inspire a high-performing team, build strong partnerships with our builder and trade networks, and drive improvements in quality, efficiency, and customer satisfaction. You'll also play a key role in our catastrophe (CAT) response, helping us deliver when our customers need us most.

**What you'll be doing**:

- Lead and develop a team of assessing leaders and assessors, fostering a culture of trust, support and accountability
- Oversee both field and desktop assessments, ensuring compliance, quality repair standards, and great customer outcomes
- Build and maintain strong relationships with builder and trade networks to consistently deliver high-quality repairs
- Monitor performance across cost, quality, and customer satisfaction, driving continuous improvement
- Contribute to broader Youi objectives including safety, quality, and financial sustainability

**What we're looking for**:

- 5+ years' experience in construction, assessing, or a related industry
- Proven operational leadership experience and a track record of developing high-performing teams
- Strong understanding of insurance products, repair standards, and relevant legislation
- Commercially minded with the ability to balance business goals and customer care
- A down-to-earth communicator who thrives on building relationships and getting results

**Why Youi?**
- Based at our award-winning Sunshine Coast HQ
- Join a values-driven, supportive team that genuinely cares
- Make a difference to people's lives when it matters most
- 22 days annual leave, plus volunteer leave, and yearly salary reviews
- Career progression opportunities - we believe in promoting from within
- An awesome work culture that encourages creativity and celebrates diversity
- Free skin checks, flu jabs, and wealth mastery sessions
- Discounted insurance products
- Discounted gym memberships through Fitness Passport
- Onsite barber, brow bar, massage therapist, mobile mechanic, and car detailing
- End of trip facilities
- Casual dress code

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