Oncourse Operator

3 days ago

Sydney, New South Wales, Australia Tabcorp Full time

Could this be one of those rare moments to do the best work of your career?
At Tabcorp, our story continues to evolve every day.
It's an exciting moment in our history – a new era of Tabcorp.
We're raising the game by creating the most engaging betting and entertainment experiences, and to lead with integrity.We're here to create excitement everywhere – through our incredible people, unrivalled experiences and strong relationships.
We're bringing industry leading products and services to our customers and breaking into new horizons.
Game to join us?
What you'll do
The Oncourse Operator is a customer service role and is responsible for delivering an exceptional experience by providing an accurate, efficient and friendly betting and information service to all customers.
We want to leave a lasting impression to ensure we are front of mind for all their future betting needs
As a member of our Oncourse team, you'll make a difference by delivering seamless customer experiences coupled with real-life racing and sports action.
Life here isn't just what you do, it's about how unique contributions work together to put customers at the heart.
This is a fun, exciting and social role where you will be on site at the tracks and part of the racing action
Place bets and provide information for all Racing and Sports products (some of these products include fixed odds options)
Assist customers with using our new App
Provide prompt, efficient and friendly service to all customers
Provide general information such as scratchings, track conditions, events and bet types.
Comply with regulations and maintain confidentiality
Ensure accurate cash control and be security minded
Assist with training as required *Some roles at Tabcorp require checks prior to joining for regulatory, security or safety and you must be at least 18 years of age and have a current driver's licence/own motor vehicle
*This position would require availability of approx.
2-3 shifts per month.
Rostering is dictated by a racing calendar and will vary.
What you'll bring Customer service experience and a client-centric mentality with the ability to build customer loyalty
Ability to work independently/unsupervised
Strong Tech/smart phones knowledge to assist customers with our new app
Aptitude to problem solve by translating and interpreting information
Ability to quickly comprehend and translate information to assist customers placing a bet
High level of attention to detail and accuracy
Cash handling experience highly regarded What you'll get Access to our health and wellbeing app and Employee Assistance Program
Monthly employee social activities, competitions, awards and free tickets to events
Access to digital learning modules for continuous upskilling
Ongoing commitment to DE&I through leading policies & initiatives

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