Customer Service Coordinator

1 week ago

Sydney, New South Wales, Australia Hero Packaging Full time

Job is located in Chatswood, Sydney. This role requires someone to come to our Chatswood warehouse 5 days a week.

**Hero Packaging **is proud to be Australia's favourite sustainable packaging company We are currently seeking an attentive, fun, friendly and experienced Customer Service Coordinator to join our small team at our Chatswood warehouse. This is an incredible opportunity to work alongside the founders of a well loved profit-for-purpose company. You will be at the forefront of our commitment to sustainability while delivering exceptional service to our customers.

**Position Overview**:
**Key Responsibilities**:

- Collaborate effectively with our remote customer service manager in Brisbane to streamline and improve customer service processes
- Assist in managing administrative tasks efficiently and accurately, demonstrating high attention to detail
- Contribute insights and suggestions to enhance our sustainable practices and customer service strategies
- Advocate for our brand's commitment to sustainability in every interaction

**Essential Qualities and Skills**:

- Friendly, caring and empathetic to all customers
- Strong attention to detail (no spelling mistakes/grammatical errors and making sure all customer names are spelled correctly)
- A genuine interest in sustainability
- Ability to work independently, managing time and priorities effectively
- Excellent verbal and written communication skills

**Job Details**:

- Location: Hero Packaging Warehouse, Chatswood
- Schedule: 5 days a week, approximately 5 hours per day

**Qualifications**:

- Previous experience in a customer service role preferred
- Knowledge of sustainable practices within the industry will be a plus
- Proficiency with customer service ticketing systems and other relevant software

At Hero Packaging, we are a happiness first company. We adore our staff and our customers. If you are enthusiastic about making a significant contribution to an industry leader in sustainable packaging, we would be delighted to have you on our team.

We thank all applicants for their interest in Hero Packaging, however, only those selected for an interview will be contacted.

**Job Type**: Part-time

**Salary**: $30.00 - $35.00 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Maternity leave
- Paid volunteer leave
- Parental leave

Schedule:

- Day shift

Ability to commute/relocate:

- Chatswood, NSW 2067: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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