Call Centre Operator

2 weeks ago

Sydney, New South Wales, Australia Cos-Aus Full time

An exciting opportunity exists to join one of Australia's high growth private businesses.
COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal.
Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products.
Why?
So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.
More about what you'll doWe are currently looking for motivated individuals to join our Customer Service team.
As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.
This role is open to any of our national sites across Australia.Key responsibilities include:Responding to general enquiries related to accounts, billing, and other customer related enquiriesTriaging calls to other business areas in a professional and customer service-focused mannerManage and process customer ordersRespond to Live Chat queries promptlyRecord and track customer feedback and complaintsAssist with various administrative tasks as neededMore about youTo qualify for this role, you must meet the following requirements:Previous experience within a call centre environmentExceptional customer service skillsProfessional, positive and friendly phone mannerExcellent communication skills with ability to build strong relationshipsStrong team player with keenness to learnHigh level attention to detailAbility to multi-taskStrong computer skills in an Omni system environment and ability to learn and champion new CRM systemsBenefits of working with COSFlexible hybrid workplaceAnnual employee incentive schemesGenerous Reward and Recognition programsCommitment to professional development with ongoing training and career development opportunitiesAccess to free Mental Health programsBirthday, Anniversary, Paid Parental Leave and Purchase Leave availableConvenient location with free onsite parkingModern onsite gymEmployee discounts on full product rangeOpportunity to participate in community welfare and charity initiativesNovated Lease / Salary Sacrifice for electric vehicles available

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