Plan Management Team Leader

2 weeks ago

Geelong, Victoria, Australia Gateways Support Services Full time

Team Leader role in a supportive organisation
- Bring your expertise in NDIS compliance in Plan Management
- $88K to $92.5K/annum + Super + salary packaging

Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.

Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people, dog people and moreAt Gateways you'll all have one thing in common, the passion to support people with a disability and make every day a better day.

**The role**:
A great opportunity has just been created to join Gateways' Support Coordination and Plan Management Team. The
**Plan Management Team Leader **is responsible for the leadership, management, collaboration and development of the
**Plan Management Financial Administration** (PMFA) Team across multiple locations.

The Team Leader will support the team to deliver competitive plan management services and high level customer service aligned to Gateways Support Services values, and to grow the program sustainably.

Some of your responsibilities will include:

- To provide positive leadership, supervision, mentoring and support to the Plan Management team.
- To identify, plan and promote team development and growth.
- To promote Gateways Support Services reputation as a provider of choice for Plan Management
- Identify and investigate data discrepancies for non-compliance.
- Chair and lead team meetings
- Develop and manage working relationships, both internal and external stakeholders
- Maintain contemporary knowledge around National Disability Insurance Scheme (NDIS) market intelligence.
- Provide internal advice on sector trends and major developments that have the capacity to provide new opportunities.
- Maintain understanding of current NDIS compliance in Plan Management
- Encourage service innovation, continuous improvement, and best practice culture.
- Maintain confidentiality of participants records and information.
- Occasional other tasks, including PMFA officer tasks, as directed.
- Minimum of two years' experience in a leadership or supervisory role, preferably in the disability sector
- Strong business networking skills and persuasive communication skills
- Strong interpersonal skills and proven ability to manage staffing challenges.
- Understanding of the NDIS and how funding is allocated in participant plans.
- Excellent organisational, prioritisation and time management skills
- Willingness to travel to multiple sites to support staff.
- Demonstrated ability to manage time and achieve outcomes independently and autonomously.
- Results-oriented, committed to continual improvement and service focused.

**Why work at Gateways?**
- Competitive pay & penalty rates
- Continuous free learning and development opportunities - get paid while you train
- Great career prospects with a reputable organisation
- Employee Assistance Program - access to a professional councillor for you and your direct family members.
- Free flu vaccinations
- Attractive not-for-profit salary packaging for permanent part time or full-time staff

**To be eligible for this role, you will need to present**:

- Victorian Driver's License
- NDIS Check
- Working with Children Check (Victorian, Employee)
- Full COVID-19 vaccination status

**SC0823**).

**How to apply?**
- Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse._

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