Assisted School Travel Program

**Assisted School Travel Program (ASTP) Officer**
- **Ongoing Fulltime***
- **Location: Wollongong**

**About the Department of Education***

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

The Assisted School Travel Program (ASTP) plays a significant role in meeting the needs of eligible students with disability by providing free specialised transport to and from school where parents and carers are unable to provide or arrange transport to the student either fully or in part.

The program provides around 3,000 individual transport services through contracted service providers, free of charge to approximately 10,500 students across NSW in both government and non-government schools.

**About the role**

The role delivers a range of customer services and responds to general enquiries from parents, schools, contractors and ASTP Officers to assist in the achievement of outstanding outcomes for the business unit.

The role forms part of a broader team that provides an efficient, effective and safe transport service to students with disability for government and non-government schools across New South Wales. Working in different teams at different times may be required to ensure objectives are met across the range of ASTP responsibilities.

Duties of this role includes but is not limited to;
- Providing accurate information, as necessary, in a confidential, responsive, customer-focused manner.
- Records maintenance, electronic (HPRM8) and hard copy.

For further information please view the **role description**

**Essential requirements of the role**
- Demonstrated understanding of and commitment to the value of public education

**Key knowledge and experience**
- Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**About you**
- Represent the organisation in an honest, ethical and professional way.
- Can identify and respond quickly to customer needs.
- Willing to find and check information needed to complete own work tasks.
- Demonstrate a sound understanding of technology relevant to the work unit, and identify and select the most appropriate technology for assigned tasks

**Benefits**
- Opportunity to make a difference at Department of Education
- Flexible work-life balance: 3 days WFH & 2 day in office
- Competitive salary: generous holidays & leave conditions
- 35-hour week: flex leave entitlements

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:

- Targeted Question 1

What skills and experience can you bring to this position to ensure you deliver quality customer service both to internal and external customers? (Maximum 300 words)
- Targeted Question 2

Can you provide a recent example where you have worked in a team environment where you faced a complex issue. What was the outcome? (Maximum 300 words)

**This is a child-related role. **As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.

**Closing date**: Wednesday 26th July at 11:59pm.
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._