Village Manager

2 days ago

Melbourne, Victoria, Australia Levande Full time

The Role

Dive into a role that's more than just a job. As Levande's Roving Village Manager, you'll step into a role where you can truly make a difference every day. Flexibility with travel is a must, as the role will be based at the Victorian Villages and in the Support Office. There is also the opportunity to be part of the Team that supports the Vacate to Occupancy process. You'll play a vital part in nurturing a welcoming community, enhancing residents' experiences through positive engagement and exceptional customer service. Operational success will be achieved through outstanding staff leadership and an individual alignment to Levande's Values.

**Your Impact**:

- Oversee daily village operations, ensuring resident satisfaction remains consistently high
- Implement company policies and strategies to uphold community standards and Levande Values
- Cultivate robust customer relationships and facilitate village maintenance in a timely manner
- Spend time at the Association villages supporting the Vacate to Occupancy process and resident discussions.
- Ensure a safe environment for all residents, staff, volunteers and contractors

**Why You'll Love This Role**:

- Make a Tangible Impact: Directly contribute to improving residents' lives and community connections.
- Opportunity for Growth: Develop your leadership skills in a supportive environment.
- Be Part of a Dedicated Team: Collaborate with passionate colleagues committed to excellence.
- Enjoy Unique Benefits: Wellness programs, professional development opportunities, and more.

**We're Looking For**:

- Outstanding communicator with highly developed interpersonal skills, committed to fostering genuine, trusting, connections with residents.
- An empathetic, compassionate leader who puts the customers at the centre of everything we do
- A deep commitment to deliver exceptional customer service, ensuring every interaction leaves a positive impact.
- Proven ability to balance multiple priorities effectively and manage expectations.
- Strong leadership and problem-solving capabilities, guiding and supporting the team towards success.
- Previous experience in retirement living is advantageous, but not mandatory, as we value diverse perspectives.
- Track record in budget management and a passion for continuous improvement.

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