Scheduler

4 days ago

Wollongong, New South Wales, Australia Home Instead Full time

Due to internal movement, Home Instead Wollongong is looking to find an enthusiastic puzzle master who enjoys a fast paced, client focused role. You will be the hub of the business, pulling the strings so that everything operates like a well-oiled organising machine.

The Scheduler or Client Services Coordinator will perform a variety of duties to coordinate and schedule services for clients. You will take ownership and responsibility for a group of front line caregivers and clients.

**Why Join Us?**
- This is an onsite position located in our Coniston office, 300 metres from Coniston train station
- Full Time permanent role, 8:30am-5pm Monday to Friday
- $66,226 + super + option to accrue a monthly Rostered Day Off (RDO)
- A great opportunity to develop and grow your skills with a supportive team surrounding you with paid and voluntary social events run by the Social Committee.
- A purposeful role where you make a difference in the lives of seniors in our community every day

**Key Responsibilities**:

- Coordinate Client services and caregiver schedules using our Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and are matched with a compatible caregiver
- Provide Phone Support to Client Services and Administration team, including participating in a rotating on-call roster (on call allowance and penalty rates apply)
- Support the Administration Team to meet operational goals and activities.

**About you**:

- Experience in Aged Care, scheduling or rostering, or an understanding of the SCHADS Award are ideal
- Be personable, approachable, reliable with strong communication and problem-solving skills
- Proficient in computer use, including standard office software such as the MS Office Suite

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population.

Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it's personal.

**Australian work rights**

Applicants must have permanent right to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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