Service Manager

6 days ago

Tweed Heads, New South Wales, Australia Sunnyfield Full time

About Sunnyfield
Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans.

Our staff are our valued partners and key to Sunnyfield's success. As advocates of diversity, inclusivity and equality, we strive to have a team that reflects the diversity of the people we support, so their needs are met to the best of our ability.

About the role

Leading a team of Community Support Workers, you will be responsible for the implementation and delivery of support services at Tweed Heads Community Service hub. This includes the management of person-centred support programs, service budgets, internal and external stakeholder relationships, and community engagement.

Responsibilities include:

- Ensure high-quality services are consistently provided to clients and their families
- Lead and support a team of Community Support Workers
- Oversee and manage daily operations of your support services and, where required, provide direct support to people with disability
- Manage programs within the approved budget and are in line with client needs and support plans
- Provide coaching and developing opportunities, manage conflict and address performance within your team
- Contribute to the growth of Sunnyfield through the development and expansion of your service, client acquisition and retention

About you
- Demonstrated experience (3+ years) in a Team Leader or Service Manager role within the disability sector or related field
- A sound understanding of the National Disability Insurance Scheme (NDIS) and its funding and policy protocols, standards and processes
- Capacity to effectively deliver and monitor service provisions to budget
- Highly developed communication, negotiation and problem-solving skills
- Strong interpersonal and relationship-building skills with internal and external stakeholders
- Proficient computer literacy skills with the ability to learn new systems
- NSW Working With Children Check & NDIS Workers Screening Check, or willingness to obtain

**Benefits**:

- Salary Packaging of up to $15,900
- Career pathways
- Learning and development, including paid training
- Access to professional counselling
- Discounted health insurance
- Collaborative and positive working culture, including regular wellbeing events

If you are passionate about empowering people with disability to live a life of choice, opportunity and independence and would like to work in a challenging and rewarding role, we would love to hear from you.

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