Service Delivery Manager

8 hours ago

Tweed Heads, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

**NDIS Service Delivery Manager Opportunity**

This leadership role is ideal for someone with 4+ years of experience in NDIS Plan Management who understands all facets of the plan management role with an emphasis on participant choice and control.

We are a leading intermediary service provider well known across Australia. Our team values collaboration, integrity, and diversity. Disabled people and/or people with lived experience are strongly encouraged to apply.

As a Service Delivery Manager, you will lead and support a motivated team, ensuring efficient and timely service delivery. Your key focus will be fostering strong client and stakeholder relationships, maintaining compliance with NDIS requirements, staying informed about updates and changes to NDIS policies and guidelines, and empowering your team to deliver outstanding service.

  • Cultivate a positive, proactive, and enthusiastic attitude to learning and engagement within a team.
  • Supervise team members in their daily tasks and engage in complex operational work.
  • Assist with and provide high-quality record management.
  • Ensure ongoing retention and engagement of participants and their teams through relationship building, friendly service, and a great attitude.
  • Provide high levels of service and general advice & guidance to the team.
  • Ensure all timeframes and targets are achieved for responsive communication, inquiries, and milestone contact with clients.
  • Proactively ensure that our organization is represented and promoted within the industry and community.

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth.

You will have the autonomy to make decisions and take ownership of projects, working closely with cross-functional teams to achieve our goals.

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