Review Officer

Ensure requests for support appropriately meet the needs of people with severe injuries
- Understand how disability impacts daily living and where early intervention would benefit
- Fixed Term role | Sydney CBD, hybrid work | Salary from $110,266 + super

**About the Role**

The purpose of the role is to ensure the best outcomes for our participants/workers by supporting the Lifetime Care (Frontline) operational team with its review and decision-making processes. The principles of collaboration and informed decision-making are central to integrated care and will be achieved by your critical reasoning skills and knowledge of evidence-based treatment, care and support options which suit individual requirements.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare's Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It's an exciting time at icare where no two days are the same; as a Review Officer you will:

- In carrying out the above accountability, understand how disability impacts on daily living and identify when the individual / and or their families would benefit from early intervention and/or other supports funded by icare and through other sources.
- Keep abreast of and champion the understanding of the legislative framework and Guidelines and the contribution to the decision-making framework.
- Support the knowledge management of research and advice on injury management and service delivery to people with severe injuries to identify gaps and barriers in service delivery and share this broadly across the business.
- In carrying out the above accountability, provide guidance and support to the operational staff to ensure the appropriate provision of services for people with severe injuries in a cost-effective manner. This includes specialist knowledge on best practice in interventions and supports including care programs; supports for community participation and assistive technology.
- Provide assistance and guidance to the Operational and Assessment & Reviews teams in the management of disputes and complaints.
- Work collaboratively with the Business Enablement and Service Delivery teams in the design and implementation of internal quality assurance and continuous improvement systems to drive quality and consistency in decision making.
- Work collaboratively with service providers to ensure the optimal delivery of programs to people with severe injuries
- Uphold the principles of icare, promote respect for participants and uphold their dignity.
- Actively contribute to a learning culture by:

- identifying and participating in own professional development opportunities to ensure currency of skills and knowledge with regard to current evidence and best practice;
- sharing expertise across icare using a positive, collaborative and coaching approach;
- taking accountability for the successful completion of all assigned projects.

**Skills & Experience**
- A developed understanding of the needs and perspectives of people with disabilities/severe injuries.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- Excellent communication skills - ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders.
- Capability to work in an ambiguous environment.
- Attendance at training and development events in any icare office is required.
- Maintain a current Working with Children Check.
- Up to date with current Public Health Order requirements
- Experience in relevant health or disability areas.
- Experience and/or understanding of legislation and guidelines.
- Experience working with people with brain and/or spinal cord injuries.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.

**About the Company**

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW's agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
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