Future Student Onboarding Officer

2 weeks ago

Sydney, New South Wales, Australia Torrens University Australia Full time

Who we are

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We've built a culture that celebrates community, collaboration and innovation, where people love what they do.

What's the job?

Reporting to the Future Student Onboarding Manager, Emma Bracci, the Future Student Onboarding Officer is responsible for ensuring that students in their first trimester of study are supported through the early stages of their learning experience with TGES.

On a typical day in this role you will responsible for the following areas:
- Actively onboard students to all Key platforms to ensure success in their first trimester of study- Work closely with the Student Recruitment Team and other key stakeholders to deliver a seamless onboarding process.- Act as primary point of contact for a designated group of students in their first trimester of study.-
- Meet Daily KPI's for outbound call and contact activity-
- Ensure that targets relating to first trimester retention and revenue are met.- Positively impact Net Promoter Score, Student Effort Score and Student Satisfaction Score among our first trimester cohort.- Identify opportunities to improve efficiency and enhance student experience.

And more

This is a full-time permanent position, starting in December for 12 months (parental leave cover), ideally based in Sydney Surry Hills.

Who are you?

To be successful in this position you will have:
- Understanding of the student journey in the higher education sector- Demonstrated experience in customer service, ideally in a student services role or other student facing role dealing with high volumes- Passion and drive to deliver an outstanding customer experience- Working knowledge of Salesforce and Microsoft Dynamics is highly regarded but not essential.- Energised by working in a target and KPI-driven environment

Why join us?

Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country's most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you'll benefit from study free in a course/degree related to your position to access to internal opportunities.

  • Future Students Project Officer

    1 week ago

    Sydney, New South Wales, Australia Australian Catholic University Full time

    Play a key behind-the-scenes role in bringing ACU's national student recruitment initiatives to life through expert coordination and logistics.Join a vibrant and energetic team supporting the delivery of high-quality integrated marketing activities and events that drive applications and enrolments across ACU campuses.Full-time, ongoing role with option to be...

  • Future Student Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Torrens University Australia Full time

    At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase access to higher...

  • Future Student Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Torrens University Australia Full time

    Who we are:At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase...

  • Onboarding Assistant

    7 days ago

    Sydney, New South Wales, Australia Success Tutoring Full time

    Join Australia's fastest growing education franchisor. We offer personalised English and Math tutoring services on a membership model, for K-12 students. We believe in the power of motivating students which has yielded exceptional results across all our students Join our HQ as an onboarding + Growth Assistant to support franchise partners**ROLE**-...

  • Onboarding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Success Tutoring Full time

    **ABOUT THE BUSINESS**Join Australia's fastest growing education franchisor. We offer personalised English and Math tutoring services on a membership model, for K-12 students. We believe in the power of motivating students which has yielded exceptional results across all our students Join our HQ as an onboarding manager for new franchise partners**ROLE**-...

  • Onboarding Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Success Tutoring Full time

    Join us to apply for the Onboarding Assistant role at Success Tutoring.Join Australia's fastest growing education franchisor, offering personalised English and Math tutoring services for K-12 students on a membership model.We believe in motivating students to achieve exceptional resultsJoin our HQ as an onboarding + Growth Assistant to support franchise...

  • Onboarding Assistant

    3 weeks ago

    Sydney, New South Wales, Australia Success Tutoring Full time

    Join us to apply for the Onboarding Assistant role at Success Tutoring.Join Australia's fastest growing education franchisor, offering personalised English and Math tutoring services for K-12 students on a membership model. We believe in motivating students to achieve exceptional results Join our HQ as an onboarding + Growth Assistant to support franchise...

  • Deputy Head – Student Engagement @ Cranbrook School

    2 weeks ago

    Sydney, New South Wales, Australia Future Leadership Full time $90,000 - $120,000 per year

    Commitment to Cranbrook's vision and mission of providing world-class education that inspires excellenceQualifications in Positive Psychology/ Positive Education, along with experience in embedding Positive Education to enhance learning, wellbeing, and engagement for students are essentialFoster and maintain a supportive and safe school environment for...

  • Team Leader, Future Students

    1 week ago

    Sydney, New South Wales, Australia Edu Corporate Services Pty Limited Full time

    **About EDU Holdings Limited (EDU)**EDU is an ASX-listed company that owns and operates tertiary education businesses, with a current focus on Health and Community Services fields of study. We nurture and empower people on their path towards meaningful careers, by providing quality education experiences and outcomes.EDU currently has two operating...

  • Client Onboarding, Officer

    2 weeks ago

    Sydney, New South Wales, Australia State Street Full time

    Who we are looking forSSGM Client Service Solutions ("CSS") is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding.The Client Onboarding & Maintenance team leads and manages the institutional client...