Manager (Early Engagement)

5 days ago

Brisbane, Queensland, Australia Transport And Main Roads Full time

The purpose of the Manager, Early Engagement is to lead a team of Advisors to support customers when they engage with the Information Technology Branch
We work closely with our internal TMR customers to understand their needs and requirements for new ICT solutions, as well as with our colleagues in the IT branch to guide and connect customers with the right teams and processes, or to find the right path for the delivery of their business outcomes. This means supporting customers with a range of needs from large, complex ICT initiatives through to smaller, tactical solutions.
The Manager, Early Engagement, plays a significant role in supporting the branch's customer-centric culture that embraces the importance of customer experience to ensure the customers find the right path to successfully achieve their outcome.
**Some of your responsibilities will include**: - Manage the pipeline of early engagement work received by the team from customers and prioritise, mentor and coach team members to ensure the business achieves their desired outcomes. Develop and maintain relationships with key contacts for each Divisional Portfolio Board and ITB's Program Portfolio Office to advocate and imbed the Early Engagement function and provide visibility of the services offered. Lead the development of strategies for any areas of resistance for the customer, track and report risks and issues for the pipeline of work. Provide visibility of customer needs and progression of activities within the branch to ITB Leadership as well as providing inputs and updates to Project boards, ITB forums and project working groups across Transport and Main Roads as required. Build and maintain strong, positive and constructive relationships with ITB teams and customers as an advocate for positive outcomes for customer requests.
**What you will need to have**: - Strong customer focus with proven experience in helping customers navigate complex ICT environments and associated processes. Experience managing and leading high performing teams in large complex organisations. Exceptional communication skills to support strategic advice and stakeholder engagement and the capability to negotiate agreements, resolve conflicts, and advocate for mutually beneficial outcomes. Excellent problem-solving and analytical skills with an ability to translate and align business needs with ICT concepts and processes.
**What We Offer**: - Work and Life balance, including 'flex time' and flexible work arrangements with a working from home option. Convenient northside location with ample parking and public transport nearby. The chance to make a significant impact within a dedicated team. A dynamic and collaborative work environment. Opportunities for professional growth and development. Generous leave including: o 4 weeks annual leaveo 2 weeks sick leave per yearo Long-service leave after 7 yearso Parental leave
- Salary sacrificing
- Generous superannuation.
Applications to remain current for 12 months.
**Job Ad Reference**: QLD/593859/24
**Closing Date**: Thursday, 10 October 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Regional Community Outreach Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeCensus Engagement Manager Full time $66,920 - $74,680

    About this RoleEngage with communities and stakeholders to maximise participation in the Census. As a key member of our team, you will play a pivotal role in connecting the Australian Bureau of Statistics (ABS) to regional and remote areas.You will work closely with operational teams to achieve outcomes through targeted engagement activities.Your...

  • Family Engagement Coordinator

    1 week ago

    South Brisbane, Queensland, Australia EDGE EARLY LEARNING ADMINISTRATION Full time $60,000 - $80,000 per year

    As a Family Engagement Coordinator, you'll be the welcoming face of Edge Early Learning, guiding families through their enrolment journey and ensuring a seamless experience from initial enquiry to enrolment. Working closely with a dedicated team of professionals, you'll support our centres in achieving their occupancy targets, helping to shape the future of...

  • Learning And Engagement Support Lead

    6 days ago

    Brisbane, Queensland, Australia Goodstart Early Learning Full time

    **Role**: Learning and Engagement Support Lead**Location**: This is a National Role so location flexible**Employment Type**: Permanent - Full TimeWith 16,500 Goodstart team members across nearly 700 centres nurturing 70,000 children, we're Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to...

  • Early Year Educators

    1 week ago

    Brisbane, Queensland, Australia Shapes Early Learning Full time $60,000 - $80,000 per year

    Dedicated DIPLOMA AND CERTIFICATE 3 educators we are looking for you :)We're proud to offer the (10% - 15%) government wage increaseShapes Early Learning Morayfield is a BRAND NEW state-of-the-art Early Learning Centre, where we are dedicated to nurturing children's growth in a safe, engaging, and supportive environment.We're on the hunt for passionate...

  • Early Childhood Teacher

    1 week ago

    Brisbane, Queensland, Australia Edge Early Learning Full time $60,000 - $80,000 per year

    The role requires a creative Early Childhood Teacher to work as an active team member in providing high quality education and care. This is a great opportunity for early childhood professionals who are passionate about the early years and would like to be involved with a supportive professional team.This is a 5 day per week opportunity where you will be...

  • Early Childhood Teacher

    1 week ago

    Brisbane, Queensland, Australia Shapes Early Learning Full time $90,000 - $120,000 per year

    We are looking for an ECT to Shape little minds with wonder, warmth, and a sprinkle of fun'Shapes Early Learning Morayfield is a brand-new, state-of-the-art Early Learning Centre, where we are dedicated to nurturing children's growth in a safe, engaging, and supportive environment.We're proud to offer the (10% - 15%) government wage increaseWe're on the hunt...

  • Early Childhood Teacher

    11 hours ago

    Brisbane, Queensland, Australia Harmony Early Education Full time

    Harmony Early Education - Bahrs ScrubAt Harmony Early Education Bahrs Scrub, we see every child as a capable, curious learner with a unique story.We don't do cookie-cutter learning, we tailor each journey to spark confidence, creativity, and connection.Our approach blends the best of educational philosophy with evidence-based design to create calm, inspiring...

  • Early Childhood Teacher

    11 hours ago

    Brisbane, Queensland, Australia Harmony Early Education Full time

    Harmony Early Education - SpringfieldAt Harmony Early Education Springfield, we see every child as a capable, curious learner with a unique story.We do not do cookie-cutter learning, we will tailor each journey to spark confidence, creativity, and connection.Our approach blends the best of educational philosophy with evidence-based design to create calm,...

  • Early Childhood Teacher

    10 hours ago

    Brisbane, Queensland, Australia Harmony Early Education Full time

    Harmony Early Education - CorindaAt Harmony Early Education Corinda, we see every child as a capable, curious learner with a unique story.We don't do cookie-cutter learning — we tailor each journey to spark confidence, creativity, and connection.Our approach blends the best of educational philosophy with evidence-based design to create calm, inspiring...

  • Early Childhood Educators

    1 week ago

    Brisbane, Queensland, Australia Evolve Early Education Full time $60,000 - $80,000 per year

    Casual Educators – AppleBerries Early Education, BrookwaterJoin our welcoming and supportive team at AppleBerries Early Education BrookwaterWe're looking for passionate, reliable, and caring Certificate III and Diploma-qualified educators to join us on a casual basis, supporting our rooms across all age groups.Why you'll love working with us:A friendly,...