Head Of Siam

1 week ago

Sydney, New South Wales, Australia Downer Group Full time

Are you a strategic thinker with a passion for driving service excellence?

We're looking for a dynamic **Head of SIAM**to lead the strategy, delivery, and quality of our end-to-end IT services across Downer. In this pivotal role, you'll manage relationships with our IT service delivery partners, oversee seamless service operations, and champion continuous improvement. Your leadership will ensure our technology services are reliable, innovative, and customer-focused, empowering our people and enabling business success.

**Key Responsibilities**
- **Lead & Deliver**:Define and oversee the SIAM operating model, processes, and governance across all partners and internal IT teams.
- **Service Excellence**:Establish and maintain service management processes in line with ITIL best practices, ensuring adherence to SLAs and KPIs.
- **Vendor & Partner Management**:Oversee multiple service providers and vendors, ensuring cohesive and seamless service delivery.
- **Continuous Improvement**:Identify and drive initiatives to enhance service quality, efficiency, and customer satisfaction.
- **Strategic Collaboration**:Work closely with the CIO, Business Unit Technology Leads, and senior stakeholders to present performance insights and agree on improvement activities.
- **End-to-End Oversight**:Support service design, transition, operations, and incident resolution for critical business services.
- **Change Leadership**:Champion and embed new approaches, tools, and technologies to keep Downer at the forefront of service management.

**What You Will Bring**
- **Proven Leadership**:Minimum 5 years' experience in SIAM or IT service leadership roles in large enterprise environments.
- **Stakeholder Influence**:Excellent communication skills, with the ability to engage effectively at all levels — from technical teams to executive leadership.
- **Commercial & Strategic Insight**:Experience managing vendor contracts and driving value from strategic partnerships.
- **Problem Solving**:Strong analytical skills to identify root causes, assess risks, and deliver effective solutions.
- **Commitment to Zero Harm**:A proactive approach to creating safe, healthy, and positive work environments.

**Benefits Of Working with Downer**
- Work with an ASX listed company, working with market leaders.
- Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:

- Professional development programs
- Access to professional memberships and industry networks
- Be part of a team that cares, we foster a work environment built on support that is flexible around our employee's wellbeing needs:

- Flexible work arrangements
- Parental leave
- Employee Assistance Program
- Programs promoting diversity and inclusion
- A range of Corporate Benefits, including:

- Discounted services (car hires, hotels, insurance, retail stores, gyms)

**Why Downer?**

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

  • Head of SIAM

    2 weeks ago

    Sydney, New South Wales, Australia Downer Group Full time $104,000 - $130,878 per year

    Are you a strategic thinker with a passion for driving service excellence?We're looking for a dynamic Head of SIAM to lead the strategy, delivery, and quality of our end-to-end IT services across Downer. In this pivotal role, you'll manage relationships with our IT service delivery partners, oversee seamless service operations, and champion continuous...

  • Head Of End-User Technology Service Experience

    1 week ago

    Sydney, New South Wales, Australia Latitude It Full time

    Senior "Head of" position working with a visionary CIO- Be the driver to deliver best in class End User Technology services experience- Rewarding salary and bonus structure on offerA brand new and disruptive technology group is seeking a**Head of End-User Technology Service Experience** to build and run the modern workplace technology foundations of the...

  • Head Chefs

    2 weeks ago

    Sydney, New South Wales, Australia The Grounds of Alexandria Full time $60,000 - $80,000 per year

    The Grounds is looking for Sous & Head Chefs to join our team. Come and work with us and contribute to menu innovation and lead kitchens where your creativity is fostered.We have some exciting new venues on the horizon and we need leaders in the kitchen.As Sous Chef / Head Chef you are at the heart of our fast paced kitchens, inspiring emerging talent,...

  • Head of Department

    2 weeks ago

    Sydney, New South Wales, Australia Department of Education Full time $90,000 - $120,000 per year

    Wavell State High School is seeking six passionate and dedicated Heads of Department - Student Services (HOD) to join our team on a part-time, temporary basis until the end of 2027, working 0.3 FTE (15 hours per fortnight). These roles are pivotal in supporting student wellbeing and engagement across Years 7 to 12, and require a strong commitmentto enacting...

  • Head Of Marketing And Communications

    2 weeks ago

    Sydney, New South Wales, Australia Association Of Independent Schools Of Nsw Full time

    Expand and share your knowledge, skills, and expertise by joining the Association of Independent Schools of NSW (AISNSW) as **Head of Marketing and Communications. **The role will develop and implement an effective Marketing and Communication strategy and play an influential role in building and maintaining AISNSW's reputation and brand.**OUR PURPOSE**AISNSW...

  • Incident and Problem Management Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeProcess Full time $110,000 - $168,000

    Service ManagerAre you a seasoned professional seeking a challenging role in incident and problem management?Job Description:Key Responsibilities:In this exciting position, you will be responsible for managing the processes to restore normal service operations as quickly as possible during outages. You will also identify root causes of issues, develop...

  • Associate Head Of School

    1 week ago

    Sydney, New South Wales, Australia Melbourne Institute Of Technology Full time

    **Associate Head of School - SITE (Sydney Campus) [AHOS-SITE]****School of IT & Engineering**Full Time Fixed Term, Level D/E****Location: SydneyMelbourne Institute of Technology (MIT) is a leading Institute of Higher Educationwith campuses in Melbourne and Sydney. We provide IT-Networking, Cyber Security,Software Engineering, Data Analytics, Business,...

  • Deputy Head

    5 days ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time

    Deputy Head - Technology Strategy, Risk and Performance page is loaded## Deputy Head - Technology Strategy, Risk and Performancelocations: Sydneytime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR3520* Strategic leadership role with impact across the Bank* 5-year fixed-term contract based in Sydney CBD with flexible hybrid working*...

  • Deputy Head

    5 days ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time

    Deputy Head - Technology Strategy, Risk and Performance page is loaded## Deputy Head - Technology Strategy, Risk and Performancelocations: Sydneytime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR3520* Strategic leadership role with impact across the Bank* 5-year fixed-term contract based in Sydney CBD with flexible hybrid working*...

  • Head Of School

    2 weeks ago

    Sydney, New South Wales, Australia University Of New South Wales Full time

    **Job no**: 532394**Work type**: Full Time**Location**: Sydney, NSW**Categories**: Professor, Head of School / Director- 5-year leadership appointment and continuing Level E professorial position- Employment Type: Full time- Remuneration: Competitive industry salary- Location: Kensington Campus, New South Wales, Australia**About us**:UNSW Law & Justice is a...