Senior Tech Assist

1 week ago

Sydney, New South Wales, Australia Macquarie Bank Limited Full time

Help provide a superior approach to customer service and join our Technology team as an IT Tech Assist member.
As a customer-facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities.
We are a global financial services group operating in 31 markets with 56 years of unbroken profitability.
You'll be part of a friendly and supportive team where everyone—regardless of role—contributes ideas and drives outcomes.What role will you play?
As a Tech Assist member, you will provide support at a walk-up and remote IT support function for technology-based queries and provide local hardware support for our various businesses.The walk-up Service Desk serves as an information point for local technology training, loan equipment, repairs, and promotion of IT products.As the first point of contact for staff needing help or information regarding technology within Macquarie, you will have an immediate impact on service quality and be the face of technology support.What you offerTechnical knowledge of Microsoft 365 (including Office, 0365), Windows 10/11, Active Directory, Microsoft Server Platforms (including SCCM), and Apple iOS/Mac and Android devices.Experience with Microsoft Intune.Proven experience in providing desktop support to end users via a computerized service management ticketing system.Excellent customer service skills and strong interpersonal communication abilities.Attention to security, regulatory, and compliance protocols.Leadership experience or willingness to develop into a leadership role is advantageous.We welcome applications from anyone inspired to build a better future with us.
If you're excited about this role or working at Macquarie, we encourage you to apply.About TechnologyTechnology enables every aspect of Macquarie—from our people and customers to our communities.
We're a global team passionate about accelerating digital transformation, connecting people and data, building platforms and applications, and designing innovative technology solutions.Our commitment to diversity, equity, and inclusionWe are dedicated to fostering a diverse, equitable, and inclusive workplace.
We encourage applicants from all backgrounds and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental or caregiving responsibilities, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background.
We are happy to discuss how we can support your inclusion and belonging during the recruitment process.
For additional support or adjustments, please let us know during your application process.
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