Customer Services Manager
2 weeks ago
**About Us**:
Osier Belle is a furniture design and construction company composed by a team of designers, weavers, tailors, furniture manufacturers and customer consultants, logistics and administrative professionals, based on 24 Young Street, Neutral Bay 2089 NSW.
Osier Belle was founded by master designer Penny Camplisson, who is not just passionate but perfectionistic about creating the best outdoor furniture in the world. Penny's refusal to compromise on quality led her to establish the company's own factory to ensure the highest design standards were met.
**Opportunity**:
**Duties and Responsibilities**:
- Provide on-site (at customer's home) assessment of area for potential furniture order
- Analyse logistics including access, lift size (if relevant), stairs etc. and report back to management with a clear strategy for delivering and positioning furniture order
- Recommend to customer additional or alternative furniture pieces if possible
- Evaluates sales (pre and post sale procedures) and recommends improvements as required
- Up-sell accessories and post-sale services such as timber protection and furniture cleaning services provided by Osier Belle
- Maintains up to date customer data base to ensure high retention rate
- Liaise with other staff members in relation to sales and promotions
- Provide full report to sales team, noting all essential details in our Comms System
- Ensuring smooth and continued communication with customer and sales team post visit, pre delivery and post delivery
- Providing weekly feedback to sales team on opportunities and potential issues (and how they can be resolved)
- Visiting customers post delivery to ensure they are happy and resolving any problems that may have arisen personally or reporting back to sales team and/or Supply & Distribution Manager
- Distribution of marketing material in location to promote Osier Belle
- Co-managing Margie Randell (seamstress and tailor) with customer orders and ensuing collation is complete prior to delivery
- Conduct training and coaching sessions as required
- Fulfilling on-going services Osier Belle offers to customers (such as timber protection, teak restoration, furniture cleaning) throughout the year
- Logging and reporting all services (in detail) mentioned above in Osier Belle's Comms system
**Skills Required**:
- Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
- Excellent verbal and written communication
- Organised and able to meet deadlines
- Customer service skills
- Decision making skills
- Problem handling skills
**Education and Previous Experience Required**
- At least 2 years of previous experience in a Customer Service role required
**Working Arrangements**:
Full-time hours: 38 hours/week
& Permanent
Schedule: 8-hour shift from Monday to Friday
Work Eligibility: Must have full rights to work in Australia and well-spoken in English
**Salary**: $70,000 per annum plus superannuation
Benefits: Employee discount
**Job Types**: Full-time, Permanent
**Salary**: $70,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Work Authorisation:
- Australia (required)
Work Location: In person
-
Customer Service Manager
2 weeks ago
Sydney, New South Wales, Australia Fast Facilities Services Full time**Overview**The Customer Service Manager will be responsible the customer service team and work collaboratively with the commercial and operations teams to achieve our common goal of enhanced customer experience for the company's clientele. You will report directly to the company managing director and CEO.**Responsibilities and Duties Include but not limited...
-
Customer Service Manager
2 weeks ago
Sydney, New South Wales, Australia TST Property Services Full time $80,000 - $120,000 per yearAbout the businessSome information about the business:* Cleaning and maintenance company* Family owned business* The company has been operating since 2006. Since then the company has had growth and expansion* The family owned business has strong work ethics and valuesAbout the roleThe main roles and responsibilities of the Customer Service Manager's role...
-
Customer Service Manager
7 days ago
Sydney, New South Wales, Australia Gjk Facility Services Full time**Introduction**:BETTER EXPERIENCES, BETTER OUTCOMESIt's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.We are a leading provider of facility services, committed to provider better experiences and better outcomes to...
-
Customer Service Officer
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...
-
Customer Service Officer
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...
-
Customer Service Representative
1 week ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...
-
Customer Service Representative
1 week ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...
-
Customer Service Officer
2 weeks ago
Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time**Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...
-
Customer Service
1 week ago
Sydney, New South Wales, Australia Pfd Food Services Full time**Attractive** **Company** **Culture**:- **Training and Career Progression**At Fresh To Go Foods, we're above and beyond 'convenience'. We're dedicated to creating every hand-made meal to perfection in our range of ready-made wraps and sandwiches.**The Role**The purpose of this role is to manage the day to day activities of the entire office function...
-
Customer Service Coordinator
2 weeks ago
Sydney, New South Wales, Australia Prixcar Services Full time**Job No**:**B254568*******Location**:**Minto/ Kembla Grange********:**The Company**:PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.Over the last 30 years we have grown to offer a wide range of specialised services including damage surveys,...
