Station Master L4 Ft Flinders Street

2 weeks ago

Melbourne, Victoria, Australia Metro Trains Melbourne Full time

**Location**: Melbourne, VIC, AU

**Company**:metrotrain

Metro is a
**multi-award winning organisation**, and we pride ourselves on our team of
**honest**, high performing professionals who are talented, inclusive and
**safety** focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.
- About the Opportunity**Are you ready to take the next step in your career?**
- MTM is currently seeking a Level 4 Station Master for our busy Flinders Street Station- This role would suit someone with a passion to drive employee engagement and lead and support a team. Some of the main responsibilities will include:
- Managing Metro's Passenger Service operating facilities (stations) within the ideals of Passenger Service delivery and the service obligations of Metro.
- Managing the station resources through strong and effective leadership and management.
- Performing Safeworking and Control Desk functions.
- Deploying staff resources and re-allocating rosters in response to short notice absences
- Providing reports to the Line Manager on all unusual incidents and circumstances occurring at the locations supervised.
- Ensuring complaints are dealt with in accordance with Metro Trains Passenger Experience Policies & Procedures.
- About You- To be considered for this role, you need to demonstrate experience in:
- Management of station staff and of the full range of Passenger services.
- Effectively dealing with public complaints regarding maintenance matters and issues.
- Operating under emergency and/or demanding situations.
- Demonstrating a safety focus and a willingness to promote a safe working culture including knowledge of Safeworking Systems.
- Monitoring activities and providing leadership, as well as encouraging improvement.
- Planning, advising and analysing training needs and co-ordinate training for a diverse multi-skilled work group.
- Motivating and communicating effectively with all personnel throughout the organisation.
- Interpreting Passenger specifications and requirements.
- Following occupational health safety and environmental procedures in the rail industry.- This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

If what you've read resonates with your values, experience and career aspiration then we want to hear from you

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