Customer Experience Consultant

1 week ago

Adelaide, South Australia Hickinbotham Group Full time

Hickinbotham is a dynamic and diversified private group based in Adelaide.
With 70 years of family ownership and a reputation for excellence and innovation, the Group's interests include SA's largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.
We are seeking a Customer Experience Consultant to join our high-performing team in our contemporary office near the Adelaide CBD.
You will be an "A" player, who brings a pragmatic, can-do attitude, and excellent interpersonal skills.
We value our high-energy, professional workplace and our commitment to delivering value across the Group's business units.
High performance, accountability, humility, and outstanding customer service outcomes are non-negotiable aspects of our culture.
As a motivated and driven self-starter, you will have the ability to work with minimal supervision while learning, adapting and thriving in professional, a fast-paced, and demanding environment.
Key responsibilities for this stimulating and rewarding role include:Providing superior service to our clients, including taking a professional approach that upholds the company's service standards and cultureBeing a team player that cares about our clients and understands the importance of five-star customer serviceDeveloping strong client relationships and providing support on a range of enquiriesDelivering regular updates on the progress of our client's homesManaging interactions with clients over the phone, by email and in-personTaking ownership of client queries from start to finishLiaising with clients and external providers in a prompt and professional mannerDiligence with note taking and database managementAlong with being reliable, loyal and trustworthy, a successful candidate will demonstrate the following attributes:Have a strong understanding and belief in the company core values and to treat the core values as a blueprint for behaviourImplement our lean culture as a part of everyday performanceProfessional presentationSuperior written and verbal communication skillsOutstanding attention to detailAbility to work autonomously and collaboratively as part of a teamProven ability to achieve objectives and demonstrate actual resultsFocused, driven and motivatedA positive energy with a 'can-do' attitudeProblem-solving and negotiation skillsAbility to remain calm under pressureExcellent organisational and time management skillsAn ability and desire to think outside the squareIf this is you, and you want to reach your potential while working with the best, this role offers an exciting career opportunity where your hard work and dedication will be genuinely acknowledged and rewarded.

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