Technical Support Tier 1 Specialist Ii

1 week ago

Melbourne, Victoria, Australia Tesla Full time

Overview
We are seeking a Technical Support Tier 1 Specialist II to provide expert technical support for Tesla's Energy product lines.
This role is crucial in ensuring Tesla fulfills its commitments by promptly and accurately responding to inquiries.
Ideal candidates will have a background in electrical engineering and experience in a client-facing role.
This position requires frequent interaction with customers, installers, and employees, making strong technical skills and exceptional customer service essential.
The Specialist will collaborate with Sales, Operations, and Service teams to enhance the owner experience for our rapidly expanding customer base.
What You'll Do
Provide top-tier customer support via inbound calls and emails.
Educate installers and customers to ensure confidence in their residential energy storage systems.
Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
Escalate complex concerns to Tier 2 support, Service Engineering or Field Service teams as needed.
Accurately document issues and data in the CRM database.
Flexibility to work a shifted schedule as support demands increase.
What You'll Bring
2+ years of relevant experience, ideally with an electrical or engineering background.
Excellent written and verbal communication skills in English.
Outstanding customer service skills.
Ability to effectively prioritize and manage shifting priorities.
Experience with CRM systems and the MS Office Suite.
Background in the energy industry or technical support is preferred.
Understanding of distributed generation and/or energy storage systems is an advantage.
Attention to detail in following oral and written instructions.
Enthusiasm for learning new and innovative technologies.
Willingness to assist and mentor team members.
Ability to establish and maintain positive, cooperative working relationships.
Capable of handling multiple priorities, organizing workload, and meeting deadlines.
Team-oriented with a focus on achieving common goals.
Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus).
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Motor Vehicle Manufacturing
Renewable Energy Semiconductor Manufacturing
Utilities
#J-18808-Ljbffr

  • Technical Support Tier 1 Specialist II

    2 weeks ago

    Melbourne, Victoria, Australia Tesla Full time

    OverviewWe are seeking a Technical Support Tier 1 Specialist II to provide expert technical support for Tesla's Energy product lines. This role is crucial in ensuring Tesla fulfills its commitments by promptly and accurately responding to inquiries. Ideal candidates will have a background in electrical engineering and experience in a client-facing role. This...

  • Technical Support Tier 1 Specialist Ii

    1 week ago

    Melbourne, Victoria, Australia Tesla Full time

    **What to Expect**The Technical Support Specialist provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. In the Tier 1 team, the Technical Support Specialist will field calls direct from customers with product enquiries. This position will...

  • Technical Support Tier 1 Specialist Ii

    4 days ago

    Melbourne, Victoria, Australia Tesla Full time

    What to Expect- The Technical Support Specialist provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. In the Tier 1 team, the Technical Support Specialist will field calls direct from customers with product enquiries. This position will...

  • Technical Support

    1 week ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Tier-2 Technical Support Engineer to join our global technical support team. The team is responsible for providing technical support and service to all of Global-e's customers as well as, being technical focal point.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure...

  • Customer Support Agent, Tier 1

    7 days ago

    Melbourne, Victoria, Australia Fastmail Full time

    We're looking for a **Tier 1 Support Agent** to join the Fastmail team in our Melbourne office. This position is for someone who will work **Saturday through Wednesday (Thursday & Friday off)**.**Fastmail is a small company making a big difference**:We understand that these aims can only be achieved with a dedicated team passionate about serving our...

  • Technical Service Specialist II

    2 weeks ago

    Melbourne, Victoria, Australia AGCO Corporation Full time

    Join to apply for the Technical Service Specialist II role at AGCO Corporation3 weeks ago Be among the first 25 applicantsDo you want to help solve the world\'s most pressing challenges? Feeding the world\'s growing population and slowing climate change are two of the world\'s greatest challenges at AGCO we are proud to be working towards a solution, come...

  • Technical Service Specialist II

    2 weeks ago

    Melbourne, Victoria, Australia AGCO Corporation Full time

    Join to apply for the Technical Service Specialist II role at AGCO Corporation3 weeks ago Be among the first 25 applicantsDo you want to help solve the world\'s most pressing challenges? Feeding the world\'s growing population and slowing climate change are two of the world\'s greatest challenges at AGCO we are proud to be working towards a solution, come...

  • Customer Support Agent, Tier 1

    2 weeks ago

    Melbourne, Victoria, Australia Fastmail Full time $71,800 per year

    We're looking for a Tier 1 Support Agent to join the Fastmail team in our Melbourne office. This position is for someone who will work Saturday through Wednesday (Thursday & Friday off).Fastmail is a small company making a big difference Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global...

  • Technical Support Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $120,000

    Technical Support RepresentativeWe are seeking a goal-oriented individual who excels in resolving technical issues for others.This is an exciting opportunity to gain experience in the rapidly growing field of technology. As Technical Support, you will be responsible for directing wholesale customer relationships with technical staff to design and implement...

  • Technical IT Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeDesktopSupport Full time $80,000 - $90,000

    Job Title: Technical IT Support SpecialistThe role of the Desktop Support Analyst is critical in delivering seamless IT operations by providing technical expertise and guidance to support the High Profile Executive team.This position involves offering Tier 1 and Tier 2 support for desktop and mobile devices, including printers and laptops. It also entails...