Lead Consultant Case

About the job Lead Consultant_CASE

**Lead Consultant - CASE**
- **Worldwide Elite Segment ServiceNow Partner**:

- **APJ ServiceNow Elite Partner**:

- **Unlimited ServiceNow Enterprise Training**:

- **WFH & Office Flexible Arrangement**:

- **Brisbane Location**

**We Are Fujitsu**
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**
Our ServiceNow practice seeking a highly skilled Lead Consultant-CASE to join our dynamic team. To be a high performing CASE Lead helping customers maximise the value from their ServiceNow platform, accelerating the adoption and support them on a successful journey and contribute to achieving the overall practice goals.

**Responsibilities and Accountabilities**
- Leading the customer with world class business or technical advisory
- Proactively driving customer conversations to increase the value of the ServiceNow platform
- Facilitate business requirements gathering and associated business cases
- Perform delivery coordination of virtual teams, customer progress reporting and ensure value is being delivered
- Facilitate executive-level discussions for the platform roadmap, exec dashboards and platform return on investment
- Lead proactive relationships between the customer, internal teams and ServiceNow
- Assisting sales and presales on tender responses
- Achieving ongoing operational efficiencies.
- Contributing to the growth of company's culture and ways of working

**Requirements and Experience**:

- 7+ years successful ServiceNow support/delivery
- General understanding of ServiceNow licensing
- Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies Additional ServiceNow Certifications or Accreditations
- Self-motivation to proactively utilise the ServiceNow and Enable training tools with a can-do attitude, to embrace the opportunities that arise when working for a dynamically growing organisation
- Demonstrated effective interpersonal and communication and negotiation skills
- A clear understand of ITIL Service Management practices with specific focus on Incident, Change and Problem Management
- Experience in prioritising competing demands and achieve results with customer focused approach

**Qualifications**

**Technical Advisory Pathway**:

- IT Degree, relevant tertiary education in Computer Science or relevant experience.
- ServiceNow CSA
- ServiceNow CIS-ITSM
- + 1 other ServiceNow product CIS
- CAD - Trained and Certified

Or

**Business Advisory Pathway**:

- ServiceNow Presales accreditation in 2+ product lines
- Business function accreditation e.g., ITSM (e.g. ITIL), PPM (e.g. PRINCE2, MSP, Scrum etc), GRC (e.g. COBIT, CGEIT), Business Analysis (e.g. BABOK), Enterprise Architecture (e.g. TOGAF)

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- ** We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- ** We offer tailored career paths across our global organization to support your professional and personal growth.**:

- ** Our customers trust us. We have an excellent reputation across the region and globally.**:

- ** Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- ** We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion