Warranty Case Consultant

1 week ago


Brisbane, Queensland, Australia Toll Group Full time $60,000 - $80,000 per year

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post -

Toll Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

The Opportunity

We have an exciting brand-new opportunity for a Warranty Case Consultant to join our Toll Transitions team in Brisbane QLD. Toll Transitions is a business unit that provides Defence Members & their families with a comprehensive end to end relocation service. As a Warranty Case Consultant, you will contribute to this by assisting ADF Members as well as Corporate and Government clients with notices or claims for Loss or Damage. In doing so, you will have the opportunity to provide service recovery and leave a positive impression with our clients.

If you are a dedicated individual who is passionate about ensuring customer satisfaction and resolving issues efficiently, this is the role for you

As the Warranty Case Consultant, your responsibilities will include:

  • Efficiently manage the end-to-end warranty case process, from initial case submission to resolution. This includes accurately documenting claims, assessing validity, and coordinating with relevant stakeholders to expedite resolution.
  • Conduct thorough investigations into warranty claims to determine root causes and validity.
  • Serve as the primary point of contact for customers submitting warranty claims. Provide clear and timely communication regarding claim status, resolution timelines, and any additional information required.
  • Collaborate closely with other stakeholders to gather relevant information and ensure timely resolution of claims.
  • Maintain policy compliance and accurate record keeping at all times.
  • Strive to exceed customer expectations and foster positive relationships.

About you

To be successful in this role, you will need:

  • Strong experience in the customer service industry
  • Current C-Class drivers licence
  • Intermediate computer skills (Microsoft office)
  • Excellent customer service skills
  • Possess initiative, a resilient work ethic and desire to achieve results
  • Flexibility and the ability to adapt to constant change
  • Must be an Australian Citizen or Permanent Resident

What We Offer:

  • Market competitive salary.
  • Hybrid work arrangements - Office located in the heart of Brisbane - Edward Street.
  • A positive tight-knit team, and collaborative work environment.
  • Opportunities for professional growth and development.
  • Local discounts on services and other special benefits for employees.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit



  • Brisbane, Queensland, Australia Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and...


  • Brisbane, Queensland, Australia Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and...


  • Brisbane, Queensland, Australia beBeeCustomer Full time $70,000 - $95,000

    As a Warranty Case Resolution Specialist, you will play a vital role in delivering exceptional customer experiences and resolving issues efficiently.This position involves managing the end-to-end warranty case process from initial submission to resolution, including documenting claims and coordinating with stakeholders.The primary responsibilities of this...


  • Brisbane, Queensland, Australia Queensland Fire And Emergency Services Full time

    About usAs a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...


  • Brisbane, Queensland, Australia beBeeResolution Full time $110,000 - $130,000

    Key Objectives and ResponsibilitiesThe primary goal of this role is to provide critical support to the Senior Lead, Claims Approval, in overseeing daily operations and ensuring seamless team performance.Assist in monitoring and reporting on team and case management performance metrics.Provide expert guidance, training, and assistance to staff as...


  • Brisbane, Queensland, Australia Toll Group Full time $40,000 - $80,000 per year

    The OpportunityAbout youTo be successful in this role, you will need:What We Offer: Toll Group


  • Brisbane, Queensland, Australia Brighton Homes Full time $60,000 - $80,000 per year

    At Brighton Homes, we understand being a Queensland home builder involves more than just building new homes. We offer a range of stunning architectural house plans full of sun-fringed spaces and generously sized rooms, perfect for the Brisbane, Gold Coast and Sunshine Coast lifestyle. Our home designs consistently win Master Builders Association State and...


  • Brisbane, Queensland, Australia Fujitsu Full time

    About the job Lead Consultant_CASE**Lead Consultant - CASE**- **Worldwide Elite Segment ServiceNow Partner**:- **APJ ServiceNow Elite Partner**:- **Unlimited ServiceNow Enterprise Training**:- **WFH & Office Flexible Arrangement**:- **Brisbane Location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and...


  • Brisbane, Queensland, Australia Gallagher Bassett Full time

    Senior Claims Consultant - Motor & WarrantyJoin to apply for the Senior Claims Consultant - Motor & Warranty role at Gallagher BassettSenior Claims Consultant - Motor & Warranty2 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Claims Consultant - Motor & Warranty role at Gallagher BassettIntroductionJoin our growing team of dedicated...


  • Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job DescriptionWe are seeking an experienced professional to join our team as a Case Manager. The successful applicant will be responsible for managing warranty claims and ensuring timely processing according to KPIs and customer requirements.The Case Manager will work closely with the production teams and cabinet makers to coordinate warranty work...