Service Designer

7 days ago

Sydney, New South Wales, Australia Attribute Consulting Full time

Contribute to a massive brand with ambitious goals
- Employ your personable and analytical skills
- Highly flexible working arrangements

**Service Designer**

**Permanent: $130k + super + bonus (16%)**

***

**The position**:
You will leverage your human centred design skills to advocate and deliver design outcomes and adoptions. You have strong skills in qualitative research, quantitative, system and strategic thinking, as well as stakeholder management. Your insights and recommendations will support a range of strategic initiatives and prioritisation roadmaps.

You will start with understanding the types of roles we are designing for in the hospitality and entertainment industry, understanding their current experience and journey, as well as mapping the system that we currently have in place to serve these customers, so we can identify the gaps and therefore better experience for them and our team.

The office is in Surry Hills however huge scope for WFH.

**Experience required**:

- You are a natural collaborator with a flair for engagement whilst being data-driven in your approach
- The ability to quickly understand and synthesise information (including qualitative data, feedback, desktop research) to make considered recommendations to achieve goals is impressive.
- At least 3 years' experience working as a service designer for large scale experiences
- Understanding of the end to end design process and research methodologies - including designing and conducting qualitative and quantitative research
- Working within AGILE delivery teams and methodologies at scale
- Demonstrated work in the area of Innovation or technology.
- Degree in Psychology/Sociology/Design/Business/ or other relevant degrees
- Keen interest in HCD, strategic design, and innovation
- Proven experience in the design and launch of new products/services and transformational projects
- Experience in delivering medium-large scale customer experience strategies, against which delivery has been successful.

**Benefits**:

- Very attractive remuneration for this opportunity
- Be a part of a progressive, house hold brand
- Career development opportunities a given as there will be plenty of opportunity to grow in a variety of different areas
- Fully remote currently, but only 1-2 days p/w in the office when 'normality' resumes in Sydney

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