Service Designer

1 week ago

Sydney, New South Wales, Australia Mtp Services Full time

The Service Designer works closely with our client's Partner Agencies and stakeholders to deliver new products and services for the citizens of NSW.

Working as part of an Agile Delivery team, this role is responsible for driving an agile delivery process, including discovery workshop and interview facilitation, user research and story mapping to work toward solution design and delivery.

As part of this team, committed to providing a great customer experience whenever citizens interact with the client, the team focuses on understanding customer needs using a human-centred design approach.

The team sees and collaborates with citizens to co-design public services and products that are smart, simple and seamless.

Skill Requirements/ Qualifications To be successful in this role you will have the following skills and experience:

- A deep understanding of design thinking principles and experience working with agile methodologies.
- A portfolio of work that includes samples from all areas of service design (customer journey maps, wireframes, prototypes etc.)
- Passion for digital and the possibilities it brings for clients.
- The ability to thrive in an agile environment.
- Excellent verbal and written communication skills.
- The ability to communicate honestly, and openly and are focused on exceeding client expectations.
- Able to work well independently with clients, as a project lead or as an individual team member.
- A degree in design-related discipline
- Demonstrated extensive experience in user experience design or related fields.
- Basic business analysis and consulting skills, including engaging business clients and capturing requirements, identifying gaps and collecting information. - The ability to work under high pressure and tight timeframes.

**This role is based in Sydney.**

**APPLY NOW**

**Should you have any questions, please reach out to Janice at

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