Desktop Network Support

2 weeks ago

Perth, Western Australia Eil Global Full time

Greetings from EIL Global,

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local vendors/partners/engineers for onsite support services in and around to assist our clients.

We have requirement for full time contract job in Perth

Position - Site Host

Joining - Immediate joining

Exp - 10 to 15 years

Mode: Full time contract

ROLE AND RESPONSIBILITIES
- Provide Hardware break fix services for laptop, desktop, printers and scanners
- Provide hardware upgrade services for laptop, desktop, printers and scanners
- Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services
- Provide L3 desktop support, Provide L2 LAN support (LAN admin support with touch services)
- Technical support for Voice and Video conferencing
- Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team
- Identify and Share/ recommend new products (H/W & S/W) for evaluation
- Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network
- Provide assistance for antivirus management
- Trouble ticket maintenance and Maintain file and print servers (Location specific)
- Conduct user awareness sessions / trainings to end users on new technologies
- Publish local maintenance details, Assist for virus outbreak management / events (Offshore
- Remote support)
- Site Inventory management and maintenance
- Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports
- Attend regular trainings and learn new technologies as required and conducted by the employer
- Escalate the issues to management or next level as needed, Provide support for asset disposal services
- Generate and provide weekly, monthly activity and other reports
- Escalate and Coordinate with remote support team at offshore to get the user issues resolved
- Participate daily domain watch meetings, weekly and monthly team meetings along with offshore and another global team
- Identify and implement best practices, service improvements and transformation opportunities and share the same to global team
- Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings.
- Implement the corrective/ preventive action identified
- Co-ordination with the other support groups and Domains
- Discuss management of risks in advance with the Domain Leads
- Update knowledge base with the resolutions as required and discussed in Post Outage Reviews
- Ensure that the policies and procedures set by TCS are adhered to
- Escalating to higher management whenever required
- Report the status to the higher management

QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor's Degree or equivalent experience
- 10 to 15 years of relevant IT work experience required
- ITIL Certification or ITSM process knowledge strongly preferred

If you are interested, Please share your updated resume or refer your friends/local vendors

**Job Types**: Full-time, Part-time, Fixed term, Subcontract, Casual, Freelance, Contract

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- On call

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