Operations Officer

1 week ago

Brisbane, Queensland, Australia Great Southern Bank Full time

You will be helping customers make high value domestic and international payments to help our customers with home/vehicle/investment purchases; action payment exceptions to ensure our customers received efficient transaction services; and action cheque presentments and reconciliation exceptions to manage risk to the bank.

You will be part of the Payment Operations team within Banking Operations. Your team manage customer transaction disputes, as well as manual payment requests and exception processing.

Operations is the beating heart of the bank. You will be part of the Banking Operations unit within the Operations and Continuous Improvement. Banking Operations manage all Operations functions relating to Customer Lifecycle and deposit products and their associated payments eg. Term Deposits, Customer Resignations, Customer Onboarding and Telegraphic Transfers.

**About you**
- 12 months experience in customer service or financial services industry
- Experience in Financial services administration is preferred but not essential
- You don't need any formal qualifications for this role.
- Professional phone manner
- Keen attention to detail
- Problem solver
- Competent computer skills with high level of accuracy
- Ability to work independently and part of a team

**What's in it for you?**

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
- #LI-Hybrid_

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