Desktop Support Analyst

5 days ago

Melbourne, Victoria, Australia Centorrino Technologies Full time

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there.

We're excited by the fact our team is continuing to expand. And, as we continue to grow, we're on the hunt for a Desktop Support Analyst to join our team in Coburg to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our head office.

**Requirements**:
**Here's what you'll be doing**:

- Assisting in onboarding and offboarding team members, which includes setting up user accounts and devices, as well as guiding new hires through their first day.
- Conducting device imaging and secure data erasure tasks.
- Physically arranging desks and IT equipment for optimal setup.
- Providing desktop support to our end-users.
- Promptly addressing and reporting any cyber security issues or incidents.
- Resolving urgent issues with end-user machines that hinder job performance.
- Processing assigned helpdesk tickets on a day-to-day basis.
- Managing our asset tracking system, including tagging physical assets and data entry.
- Allocating assets and ensuring accurate records through the check-in and check-out process.
- Creating, updating, and maintaining documentation, such as checklists, processes, and knowledge base articles.
- Assisting with Audio/Visual systems, including video conferencing setups, TVs, sound systems, etc.
- Overseeing day-to-day office/building automation systems.
- Setting up and managing company-wide live broadcast events.

**Here's what you'll bring**:

- Excellent verbal and written communication skills.
- Customer service mindset.
- Energy and enthusiasm.
- Ability to explain technical concepts to non-technical individuals.
- Meticulous approach to tasks and problems.
- Drive for continuous learning and improvement.
- Self-motivation and task management skills.
- Intermediate experience with Windows 10/11 and MacOS devices.

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._

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