Desktop Support Professional

5 days ago

Melbourne, Victoria, Australia beBeeTroubleshooting Full time $60 - $85

Job Opportunity: Desktop Support Specialist

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The role of Desktop Support Analyst is to provide technical assistance and solutions to internal users, addressing desktop computer, application, networking, communication device, and video conferencing issues.

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Key Responsibilities:

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  • Investigate PC-related problems via phone, on-site, or using administration tools">
  • Manage incident tickets and suggest hardware replacements or program changes to resolve software issues">
  • Contribute innovative ideas for technical solutions, test, and install after new releases">
  • Provide clear and concise reporting of technical errors or escalations to specialist teams or management">
  • Packaging/installing client software and hardware kitting, PC setup (image cloning)">
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Requirements:

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  • Experience in a similar IT support role in a large corporate environment">
  • Excellent written and verbal communication skills with strong ability to interact with technical and non-technical stakeholders">
  • Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL, and Apple products">
  • Ability to troubleshoot Video Conferencing across Zoom, Teams, and Webex">
  • Valid driver's license and own transportation">
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What We Offer:

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  • Uncapped opportunities to develop your career within the industry">
  • Structured career development to support growth and exploration of learning potential and career goals">
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Why Join Us:

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  • Join a highly regarded Digital & Technology team with a strong customer service culture">
  • Exceptional opportunities to develop your skills and advance your career">
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