Ecommerce Product Specialist

An exciting opportunity exists to join one of Australia's high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

**More about our benefits**
- Flexible hybrid workplace
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Access to ongoing training and career development programs
- Access to free Mental Health programs
- Birthday and Anniversary day off
- Convenient location with onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives

**More about what you'll do**

We are seeking an experienced and dedicated eCommerce Product Specialist to join our team. Reporting to the eCommerce Manager, this role will play a pivotal role in managing our eCommerce system development, including bug fixes, enhancements, and contributing to innovative solutions. The eCommerce Product Specialist will ensure a seamless user experience, timely issue resolution, and contribute to the growth of our eCommerce initiatives.

Key Responsibilities include:

- Overseeing eCommerce system bug resolution process, including ticket creation, development assistance, testing, and release.
- Collaborating on eCommerce system enhancements by brainstorming with the eCommerce Manager, creating tickets, assisting in development, testing, and coordinating releases.
- Contributing to eCommerce system innovations, from brainstorming to testing, ensuring timely and efficient releases.
- Assisting in sprint planning and manage the Jira board throughout sprints.
- Coordinating the release process with sign-off from eCommerce Managers.
- Managing HELP desk tickets by investigating, resolving, and communicating outcomes.

**More about you**

To be successful in this role we are looking for an individual with the following skills and experience:

- Tertiary education in marketing, business administration, or a related field.
- Significant experience in customer service or related roles is highly preferred.
- Willingness to learn eCommerce dynamics.
- Business Intelligence skills are an advantage.
- Meticulous attention to detail.
- Strong organisational skills and the ability to prioritise effectively.
- Excellent time management skills.
- Proficient in consultation and communication across all levels.
- Team-oriented mindset with the ability to work collaboratively.
- Sound judgment, decision-making, and problem-solving abilities.
- Focus on continuous improvement and delivering results.
- Results-oriented and capable of working independently.

**More about COS**

When you join COS you'll be working for a growing business servicing many of Australia's most well recognised companies and government agencies. You'll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

Through the success of our business COS has been proud to give back over $15 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.

Founded in Australia 45 years ago, today with over 500 employees located across every State of Australia, COS are leaders in our industry, and we're ready to welcome you onboard

**How to Apply**

**COS can offer you not just a job but a career.**

**If you are interested, we'd love to hear from you