Head Of Service Delivery

6 days ago

Sydney, New South Wales, Australia Mufg Pension & Market Services Full time

Overview
Join to apply for the Head of Service Delivery role at MUFG Pension & Market Services.
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Are you a visionary leader with a passion for delivering exceptional customer experiences?
Do you thrive in complex, high-impact environments where strategy meets service excellence?
If so, MUFG Retirement Solutions invites you to take the helm as our next Head of Service Delivery.
Reporting directly to the Client Delivery Executive, you'll lead a dynamic team dedicated to delivering outstanding service to our client and its members.
As a key member of the Client Delivery Senior Leadership Team, you'll shape and execute a multi-channel, member-centric strategy that drives operational excellence, innovation, and trust.
This is more than a leadership role—it's a transformation opportunity.
You'll empower your team to evolve into multi-skilled experts, accountable for end-to-end member journeys, including complex demands such as guidance and allowable advice.
Responsibilities
Define and deliver a future-focused service strategy aligned with Rest's objectives
Build strategic partnerships across MUFG RS and Rest to drive innovation and alignment
Champion continuous improvement and embed best practices across service delivery
Oversee financial performance, resource planning, and workflow management
Lead technology and operations projects to enhance service capabilities
Ensure timely, accurate client updates and resolution of operational issues
Inspire and develop high-performing teams through coaching, engagement, and accountability
Foster a culture of collaboration, learning, and member-centricity
Drive employee experience initiatives using data-driven strategies
Embed a proactive risk and compliance culture
Ensure adherence to regulatory frameworks and information security standards
Mitigate operational risk through robust incident management and controls
What You Bring
5+ years in senior leadership roles within customer operations or service delivery
Deep expertise in superannuation legislation and administration services
Proven ability to lead transformation and deliver value-added services
Exceptional communication, stakeholder engagement, and analytical skills
Confidence interacting with C-level executives and navigating complex environments
A strategic mindset with a passion for quality, integrity, and member outcomes
Why MUFG?
At MUFG Retirement Solutions, we're driven by purpose, powered by people, and committed to excellence.
You'll join a values-led organisation where your leadership will shape the future of member experience across one of Australia's largest superannuation funds.
#J-18808-Ljbffr

  • Service Delivery Head

    5 days ago

    Sydney, New South Wales, Australia Toll Group Full time

    Company Description**About Toll Group**Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.**Job Description**:We have a newly created opportunity for a **Service Delivery Head** to join our...

  • Head Of Service Delivery

    4 days ago

    Sydney, New South Wales, Australia Link Group Full time

    Are you a visionary leader with a passion for delivering exceptional customer experiences?Do you thrive in complex, high-impact environments where strategy meets service excellence?If so, MUFG Retirement Solutions invites you to take the helm as our next Head of Service Delivery.Reporting directly to the Client Delivery Executive, you'll lead a dynamic team...

  • Head Of Service Delivery

    1 week ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Ready to lead, scale, and evolve IT service delivery in a growing, values-led business?This is your opportunity to take full ownership of the frontline IT function, delivering operational excellence while building smarter, more scalable support models for a highly regarded Australian organisation.You'll lead a hybrid IT support team (four direct reports)...

  • Head Of Service Delivery

    4 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Ready to lead, scale, and evolve IT service delivery in a growing, values-led business?This is your opportunity to take full ownership of the frontline IT function, delivering operational excellence while building smarter, more scalable support models for a highly regarded Australian organisation.You'll lead a hybrid IT support team (four direct reports)...

  • Head of Service Delivery Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeOperations Full time $180,000 - $200,000

    Head of Operations Job DescriptionThe Head of Operations plays a pivotal role in driving the success of our business by leading cross-functional teams, implementing process improvements, and ensuring operational excellence. This position requires a strategic thinker with exceptional leadership skills, able to design and implement processes that deliver...

  • Head Of Customer Services

    3 days ago

    Sydney, New South Wales, Australia University Of New South Wales Full time

    **Job no**: 524317**Work type**: full time**Location**: Sydney, NSW**Categories**: Information Technology- Employment Type: Full time, continuing role within UNSW IT- Excellent salary package available including generous superannuation- Location: UNSW Kensington Campus (Hybrid Working Opportunities)**About UNSW**:UNSW isn't like other places you've worked....

  • Head of Delivery, APAC

    5 days ago

    Sydney, New South Wales, Australia Aptitude Software Full time

    Aptitude Software - Head of Delivery, APACJoin to apply for the Aptitude Software - Head of Delivery, APAC role at Aptitude SoftwareAptitude Software - Head of Delivery, APACJoin to apply for the Aptitude Software - Head of Delivery, APAC role at Aptitude SoftwareWe are hiring a Head of Delivery to lead all aspects of services delivery in APAC, including...

  • Head of Service Delivery and Improvement

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $191,673 - $243,668

    Job Title: Head of Service Operations CentreThe Head of Service Operations Centre is responsible for leading and managing the service experience team, ensuring the delivery of exceptional customer experiences across all touchpoints.This leadership role oversees the development and implementation of strategies, processes, and technologies to enhance customer...

  • Head of Service Delivery

    7 days ago

    Sydney, New South Wales, Australia Macquarie Technology Group Full time $180,000 - $250,000 per year

    About UsWe're growing, not slowing, here at Macquarie Technology Group because we're passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Government are hardworking, results and success focused. We also take the time to celebrate our success and make sure our people are...

  • Head Of Delivery, Apac

    4 weeks ago

    Sydney, New South Wales, Australia Aptitude Software Full time

    We are hiring a Head of Delivery to lead all aspects of services delivery in APAC, including full P&L ownership, resourcing, commercials, and line management.This is a player-coach position: while overseeing regional operations, you'll also program manage a small number of strategic accounts directly.You'll ensure high-quality implementations, drive regional...