Head of Service Delivery and Improvement

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $191,673 - $243,668
Job Title: Head of Service Operations Centre

The Head of Service Operations Centre is responsible for leading and managing the service experience team, ensuring the delivery of exceptional customer experiences across all touchpoints.

This leadership role oversees the development and implementation of strategies, processes, and technologies to enhance customer satisfaction, loyalty, and retention.

Key Responsibilities:

  • Ensure seamless personalised customer experiences across all touchpoints.
  • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
  • Use customer insights and data analysis to inform business decisions and drive customer-centric initiatives.
  • Lead and manage the service experience team, providing guidance, coaching, and development opportunities.
  • Develop and implement strategies to enhance customer experience, satisfaction, and loyalty. Conduct customer feedback analysis and market research to identify areas for improvement.
  • Design, implement, and optimise processes to ensure seamless customer experiences across all touch points.
  • Evaluate, recommend, and implement technologies and tools to enhance customer experience.
  • Develop and track Customer Experience Indicators (CEI) to measure customer satisfaction, loyalty, and retention.
  • Develop and maintain a deep understanding of customer needs, preferences, and behaviours.
  • Identify and lead improvement opportunities within the team, as well as ensure appropriate controls are in place to manage risks.
  • Effective communication and influence change across multiple stakeholders and levels.

Requirements:

  • Experience leading and managing teams internally and externally.
  • Excellent analytical skills and attention to detail.
  • Proven leadership qualities with a collaborative engagement style.
  • Ability to adapt quickly, be a self-starter, work effectively with multiple groups, and follow issues through to resolution.
  • Excellent communication skills.
  • Strong interpersonal skills and an ability to easily develop new relationships with both suppliers and colleagues.
  • Ability to influence and build trust with senior leaders within the organisation.
  • Ability to build high-performing teams, maintaining shape and effectiveness through change.
  • Knowledge of automation and reporting tools.

  • Head Of Service Delivery

    3 weeks ago

    Sydney, New South Wales, Australia At Full time

    Ready to lead, scale, and evolve IT service delivery in a growing, values-led business?This is your opportunity to take full ownership of the frontline IT function, delivering operational excellence while building smarter, more scalable support models for a highly regarded Australian organisation.You'll lead a hybrid IT support team (four direct reports)...

  • Head of Service Delivery

    4 weeks ago

    Sydney, New South Wales, Australia at Full time

    Ready to lead, scale, and evolve IT service delivery in a growing, values-led business?This is your opportunity to take full ownership of the frontline IT function, delivering operational excellence while building smarter, more scalable support models for a highly regarded Australian organisation.You'll lead a hybrid IT support team (four direct reports)...

  • Head of Service Delivery

    3 weeks ago

    Sydney, New South Wales, Australia at Full time

    Ready to lead, scale, and evolve IT service delivery in a growing, values-led business?This is your opportunity to take full ownership of the frontline IT function, delivering operational excellence while building smarter, more scalable support models for a highly regarded Australian organisation.You'll lead a hybrid IT support team (four direct reports)...

  • Head Of Delivery, Apac

    3 weeks ago

    Sydney, New South Wales, Australia Aptitude Software Full time

    Aptitude Software - Head of Delivery, APAC Join to apply for the Aptitude Software - Head of Delivery, APAC role at Aptitude Software Aptitude Software - Head of Delivery, APAC Join to apply for the Aptitude Software - Head of Delivery, APAC role at Aptitude Software We are hiring a Head of Delivery to lead all aspects of services delivery in APAC,...

  • Head Of Delivery, Apac

    3 weeks ago

    Sydney, New South Wales, Australia Aptitude Software Full time

    We are hiring a Head of Delivery to lead all aspects of services delivery in APAC, including full P&L ownership, resourcing, commercials, and line management.This is a player-coach position: while overseeing regional operations, you'll also program manage a small number of strategic accounts directly.You'll ensure high-quality implementations, drive regional...

  • Head of Testing and Change Delivery

    5 days ago

    Sydney, New South Wales, Australia beBeeDelivery Full time $160,000 - $220,000

    Head of Testing and Change DeliveryAs the Head of Testing and Change Delivery, you will be responsible for driving excellence in testing and change delivery. This role involves overseeing the testing and change delivery process, ensuring high-quality outcomes and efficient execution.">Develop and implement comprehensive testing strategies to validate changes...

  • Service Improvement

    6 days ago

    Sydney, New South Wales, Australia St Vincent's Health Australia Full time

    Join to apply for the Service Improvement & Major Incident Manager role at St Vincent's Health AustraliaJoin to apply for the Service Improvement & Major Incident Manager role at St Vincent's Health AustraliaDirect message the job poster from St Vincent's Health AustraliaSenior recruiter and talent acquistion leader. Passionate about people and committed to...

  • Head Of Service Management

    3 weeks ago

    Sydney, New South Wales, Australia St Vincent's Health Australia Full time

    Head of Service Management page is loaded Head of Service Management Apply locations NSW - Sydney, CBD, Inner West and Eastern Suburbs VIC - Melbourne, CBD & Inner Suburbs QLD - Brisbane, CBD & Inner Suburbs time type Full time posted on Posted 4 Days Ago time left to apply End Date: August 29, 2025 (16 days left to apply) job requisition id JR143744 Job...

  • Head of Service Management

    4 weeks ago

    Sydney, New South Wales, Australia at Full time

    Better and fairer care. Always.St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia's...

  • Head of Service Management

    4 weeks ago

    Sydney, New South Wales, Australia St Vincent's Health Australia Full time

    Head of Service Management page is loadedHead of Service ManagementApply locations NSW - Sydney, CBD, Inner West and Eastern Suburbs VIC - Melbourne, CBD & Inner Suburbs QLD - Brisbane, CBD & Inner Suburbs time type Full time posted on Posted 4 Days Ago time left to apply End Date: August 29, 2025 (16 days left to apply) job requisition id JR143744Job...