Head Of Service Delivery

5 days ago

Sydney, New South Wales, Australia Link Group Full time

Are you a visionary leader with a passion for delivering exceptional customer experiences?
Do you thrive in complex, high-impact environments where strategy meets service excellence?
If so, MUFG Retirement Solutions invites you to take the helm as our next Head of Service Delivery.
Reporting directly to the Client Delivery Executive, you'll lead a dynamic team dedicated to delivering outstanding service to our client and its members.
As a key member of the Client Delivery Senior Leadership Team, you'll shape and execute a multi-channel, member-centric strategy that drives operational excellence, innovation, and trust.
This is more than a leadership role—it's a transformation opportunity.
You'll empower your team to evolve into multi-skilled experts, accountable for end-to-end member journeys, including complex demands such as guidance and allowable advice.
Key Responsibilities
• Define and deliver a future-focused service strategy aligned with Rest's objectives
• Build strategic partnerships across MUFG RS and Rest to drive innovation and alignment
• Champion continuous improvement and embed best practices across service delivery
• Oversee financial performance, resource planning, and workflow management
• Lead technology and operations projects to enhance service capabilities
• Ensure timely, accurate client updates and resolution of operational issues
• Inspire and develop high-performing teams through coaching, engagement, and accountability
• Foster a culture of collaboration, learning, and member-centricity
• Drive employee experience initiatives using data-driven strategies
• Embed a proactive risk and compliance culture
• Ensure adherence to regulatory frameworks and information security standards
• Mitigate operational risk through robust incident management and controls What You Bring
• 5+ years in senior leadership roles within customer operations or service delivery
• Deep expertise in superannuation legislation and administration services
• Proven ability to lead transformation and deliver value-added services
• Exceptional communication, stakeholder engagement, and analytical skills
• Confidence interacting with C-level executives and navigating complex environments
• A strategic mindset with a passion for quality, integrity, and member outcomes Why MUFG?
At MUFG Retirement Solutions, we're driven by purpose, powered by people, and committed to excellence.
You'll join a values-led organisation where your leadership will shape the future of member experience across one of Australia's largest superannuation funds.

  • Service Delivery Head

    6 days ago

    Sydney, New South Wales, Australia Toll Group Full time

    Company Description**About Toll Group**Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.**Job Description**:We have a newly created opportunity for a **Service Delivery Head** to join our...

  • Head Of Service Delivery

    7 days ago

    Sydney, New South Wales, Australia Mufg Pension & Market Services Full time

    OverviewJoin to apply for the Head of Service Delivery role at MUFG Pension & Market Services.A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a...

  • Head Of Service Delivery

    5 days ago

    Sydney, New South Wales, Australia Mufg Pension & Market Services Full time

    OverviewJoin to apply for theHead of Service Deliveryrole atMUFG Pension & Market Services.A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified...

  • Head Of Service Delivery

    1 week ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Ready to lead, scale, and evolve IT service delivery in a growing, values-led business?This is your opportunity to take full ownership of the frontline IT function, delivering operational excellence while building smarter, more scalable support models for a highly regarded Australian organisation.You'll lead a hybrid IT support team (four direct reports)...

  • Head Of Service Delivery

    5 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Ready to lead, scale, and evolve IT service delivery in a growing, values-led business?This is your opportunity to take full ownership of the frontline IT function, delivering operational excellence while building smarter, more scalable support models for a highly regarded Australian organisation.You'll lead a hybrid IT support team (four direct reports)...

  • Head of Service Delivery Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeOperations Full time $180,000 - $200,000

    Head of Operations Job DescriptionThe Head of Operations plays a pivotal role in driving the success of our business by leading cross-functional teams, implementing process improvements, and ensuring operational excellence. This position requires a strategic thinker with exceptional leadership skills, able to design and implement processes that deliver...

  • Head Of Client Service Delivery

    18 hours ago

    Sydney, New South Wales, Australia Experian Information Solutions Full time

    The **Head of Service Delivery**is a senior leadership role responsible for shaping and delivering an exceptional service experience for Experian's designated top 30 clients. This role is central to increasing client satisfaction, trust, and long-term retention by ensuring that service delivery is not only consistent and reliable but strategically aligned...

  • Head Of Client Service Delivery

    15 hours ago

    Sydney, New South Wales, Australia Experian Full time

    **Company Description**Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics...

  • Head Of Customer Services

    4 days ago

    Sydney, New South Wales, Australia University Of New South Wales Full time

    **Job no**: 524317**Work type**: full time**Location**: Sydney, NSW**Categories**: Information Technology- Employment Type: Full time, continuing role within UNSW IT- Excellent salary package available including generous superannuation- Location: UNSW Kensington Campus (Hybrid Working Opportunities)**About UNSW**:UNSW isn't like other places you've worked....

  • Head of Delivery, APAC

    6 days ago

    Sydney, New South Wales, Australia Aptitude Software Full time

    Aptitude Software - Head of Delivery, APACJoin to apply for the Aptitude Software - Head of Delivery, APAC role at Aptitude SoftwareAptitude Software - Head of Delivery, APACJoin to apply for the Aptitude Software - Head of Delivery, APAC role at Aptitude SoftwareWe are hiring a Head of Delivery to lead all aspects of services delivery in APAC, including...