Network Officers

1 week ago

North Mackay, Queensland, Australia Kinetic Full time

Network Officer play a critical front-line role in the provision of customer service.This position will also provide revenue protection, transport information, and foster passenger and driver safety.
You will engage with diverse audiences, including school children, and navigate various scenarios where quick thinking and assertiveness are essential.Your strong communication skills will be critical in this role.
It is important to maintain empathy while also being able to grasp the broader perspective when confronted with difficult interactions with the public.
This entails ensuring composure and adopting a customer service approach rather than exhibiting imposition, forcefulness, or frustration.You are actively engaged in this role, constantly on your feet and in motion.
You will travel on the bus network and provide a presence at bus stops and transport interchanges.You will work with a partner in a team of 12 and wear a uniform that includes a body camera.This role is based on a rotating roster including day and afternoon shifts, with some weekend work.
You will receive extensive training and support before deployment.Your responsibilities include:Provide high-quality customer service and assistance to passengers travelling on local services and the broader Translink networkEducate customers about the use of ticketing products and the Translink networkParticipate in community engagement programs or activitiesChecking customers have paid for the serviceIssuing Penalty Infringement and Warning NoticesEnhance passenger and driver safety by maintaining a visible presence onboard bus serviceComplete daily reports on activities and incidentsWe seek applicants with the following skills and attributes:Excellent communication skills and ability to build rapportThe ability to remain calm in tense situations and exercise good judgmentConflict resolution skills and the ability to de-escalate and resolve situationsTeamworkWell-presented, polite and courteousAssertive and able to ask customersAbility to follow set procedures and policiesAbility to work with minimal supervisionAbility to write reportsShortlisted candidates will be required to pass medical and psychological pre-employment testing and police background check.This is offered as a permanent full-time position.2 positions are available.The role will require shifts to be worked across the Sunshine Coast depots.

  • Network Officers

    1 week ago

    North Mackay, Queensland, Australia Kinetic Full time

    Network Officer play a critical front-line role in the provision of customer service.This position will also provide revenue protection, transport information, and foster passenger and driver safety.You will engage with diverse audiences, including school children, and navigate various scenarios where quick thinking and assertiveness are essential.Your...

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