Sales Support Officer

About your new company

With a national network across Australia, Cooper Fluid Systems provides hydraulic, pneumatic, lubrication, fire suppression and fluid transfer solutions to customers throughout Australia. If it involves moving oil, grease, water, air, or fuel, we take pride in being able to design a system for it. 

We are recognised as an industry leader across the mining, construction, manufacturing, agriculture and defence industries.

About your new role:

We are looking for a highly motivated Sales Support Officer to join our team based in Mackay. This role requires the successful candidate to have excellent communication skills, and the ability to pick up new product knowledge.

Your key responsibilities will include:

• Interpret customer's needs and translate to product specifications via face-to-face, telephone or email communication.
• Provide exceptional customer service by processing customer orders in an accurate and timely manner.
• Building customer relationships and promoting excellent levels of customer service.
• Liaise with BDM to promote future sales growth with customer leads.
• Provide quotations and maintain pricing on customer's orders.
• Stock enquiries from internal (branch network & workshop) and external customers.
• Ensure continuous improvement to service levels internally and externally.
• Monitor branch emails and external customer EDI imported orders as required.
• Actively participate in product training sessions.

About you:

Ideally, you will have prior experience in a customer focused role, preferably within an industrial and/or mining environment, however if you don't that is okay, we are happy to provide training to the right candidate. A tradesperson looking to transition off the tools, an engineer with a passion for customer service or a parts interpreter would all be ideal for this position.

Additionally, you will have:

• A professional approach to timely and professional response to customer enquiries and quotes.
• Proven experience in the use of Microsoft Office suite of programs.
• The ability to coordinate changing priorities.
• The ability to communicate effectively and professionally in a fast-paced environment.

This is an excellent opportunity to obtain a full-time secure position with a company that is successfully operating all over Australia and New Zealand. Candidates will be required to undergo a pre-employment medical, including drug & alcohol testing and police check. 

Why work for us:

We are a solutions-based business with a big focus on our people. In addition, you will be rewarded with:

• Career growth opportunities.
• Competitive salary package including incentive plan.
• An excellent team culture and environment.
• Be part of an ASX listed organisation with a fantastic company culture.
• Access to employee assistance program.
• Training and development opportunities.

We are a successful organisation with offices in Australia & New Zealand and are committed to the safety, education and ongoing professional development of our employees.

If this opportunity sounds suited to you, please apply now. 

Coventry Group Limited is an Equal Opportunity Employer.

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