International Customer Program Manager

Ability to work from anywhere 3 days a week and 2 from the office
- We high five you on your work anniversary and give you a day off
- Do It. Own it. Love it

The purpose of this role is to deliver assigned programs and projects of various size within the International segment, along with managing and overseeing end to end interactions with customers and internal stakeholders.

**Responsibilities**:

- Working closely with all relevant internal stakeholders and teams to manage all customer projects through development and implementation according to customer and business requirements.
- Proactively gather requirements from both internal and external stakeholders and perform due diligence with relevant departments to ensure plans are executed effectively.
- Plan and monitor the programmes overall progress; Resolve any issues and instigate corrective action as appropriate (Issues management and analysis)
- Implement portfolio governance - Developing and managing regular project plan progress reports, ensuring appropriate management of scope, time & cost activities on assigned program.
- Coordinate a multi-disciplinary team structured to support and provide a positive experience to assigned customers.
- Designing and developing strategies and processes, in consultation with team members / stakeholders / business consultants, who will support the implementation of the project.
- Identifying key stakeholders and working pro-actively to gain their support/endorsement by establishing contacts, conducting presentations/workshops and attending stakeholder meetings.
- Determining project resourcing requirements, recruiting staff and managing development and implementation of program/project on a day-to-day basis.
- Identifying risks & issues effecting delivery of project outcomes and where necessary deploys contingencies/remediation activities to ensure completion of project or customer requirements.
- Build strong relationships with the customers and relevant internal stakeholders.
- Reviewing and responding to corporate policy issues, providing advice and establishing policies when required.

**Skills**:

- A demonstrable history of Project Management skills and experience in the Wholesale International and OTT (or related) segments.
- Understanding of operations, procedures and policies related to the specific customers and the business area.
- Excellent communicator, with strong facilitation and conflict resolution skills.
- Process re-engineering/business improvement/change management.
- Strong relationship building and management skills
- At least 5 years' experience as a Project Manager or at least 5 years industry experience at a senior management level
- relevant tertiary education in a business-related discipline

**The extra stuff we know you want to know**

We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We work 2 days from the office and 3 days from home per week. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

**Did I hear you say, "Who is Vocus?"**
We're a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that's what we've given them.
- We built the network thanks to our own team of highly skilled fibre engineers.
- We own our network giving us easier, straightforward access.
- We manage our network here in Australia out of our Melbourne offices.

We now have more than 25,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

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