
Customer Service Expert
2 days ago
We are seeking a skilled customer service expert to join our team.
Job Summary:
- Provide exceptional service to customers through various channels.
Key Responsibilities:
- Assist account managers with customer quotes, enquiries, and upkeep.
- Understand customer's sales history and proactively identify requirements.
- E nsure customer requests are actioned in a timely manner within allocated timeframes.
- Take ownership in continuing and cultivating all customer interactions.
Required Skills and Qualifications:
- Previous experience in a high-volume call centre environment.
- Exposure or experience with industrial safety products will be highly regarded.
- Outstanding customer service skills with a 'customer first' approach.
- High attention to detail in a fast-paced environment.
- Demonstrated problem solving skills.
- Clear written and verbal communication skills are essential.
- Intermediate MS Office skills are essential.
Benefits:
- A dynamic and supportive work environment.
- The opportunity to work with an experienced team.
- Ongoing training and development opportunities.
About the Opportunity:
This role offers the chance to work in a leading customer service solutions provider.
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