Customer Service Specialist

Join to apply for the Customer Service Specialist role at Superhero1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at SuperheroGet AI-powered advice on this job and more exclusive features.About SuperheroSuperhero is an award-winning Australian superannuation platform and online broker built for the new generation of investors.
Our mission is to make investing affordable, accessible and understandable for everyone.About SuperheroSuperhero is an award-winning Australian superannuation platform and online broker built for the new generation of investors.
Our mission is to make investing affordable, accessible and understandable for everyone.Recognised as one of LinkedIn Australia's Top Startups in 2022, Money Magazine's Best of the Best Online Share Broker Award in 2022, 2023 and 2024, and Canstar's Online Share Trading - Most Satisfied Customer Award in 2023, we've secured over $50m in funding and have more than $1 billion in assets under management.Today, we're proudly helping over 400,000 investors and superannuation members reimagine their financial future and feel confident about their wealth-building journey.We're looking for sharp, collaborative minds to support our mission of democratising investing
About The RoleWe are seeking a highly motivated, experienced and well-spoken Customer Service Specialist to join our team.
The title for this role is Superannuation Support Specialist.The successful candidate will be a specialist point of contact for superannuation members, responsible for handling a range of customer inquiries, providing information on superannuation and insurance products and services, and assisting customers with their account and transactional needs.
In addition to superannuation, you will eventually have training and exposure to our share trading services.You will also build strong relationships with key stakeholders across the business to proactively drive member experience, and provide real-time feedback about customer needs.Key ResponsibilitiesEngage with customers via phone, email, or other communication channelsEngage with customers with interest and empathy, communicating effectively to identify needs and resolve any concerns in a seamless customer/member experience, including the appropriate handling of customers in vulnerable circumstancesAssist customers with account-related transactions, such as contributions, rollovers, and withdrawalsProvide factual information about Superhero Super, and superannuation in general without providing financial adviceResolve customer inquiries and escalate issues to the appropriate department as neededMaintain accurate records of customer interactions and transactionsRequired Experience, Qualifications And AttributesStrong customer service skills, with the ability to communicate effectively and empathetically with customersKnowledge of superannuation products and services, as well as regulations and policies (Desired)Ability to work in a fast-paced environment, handle multiple tasks and prioritise workloadExcellent attention to detail and accuracy in recording informationAbility to work independently as well as in a team environmentRG 146 qualified for securities, superannuation and life insurance (Desired)What We Can Offer YouAdditional learning pathways to build your knowledge in share tradingA market-leading salary package to help you reach your financial goalsAccess to a Employee Assistance Program, providing mental wellbeing resources, coaching, and therapyA gender-neutral parental leave entitlementsFacilitation of Novated leasingOpportunity to work alongside talented and fun peers at a leading fintech startupWork-life balance through an office-first hybrid work modelModern and fun Sydney CBD office, complete with your own workstation, games, fresh fruit, snacks, drinks and above all, a welcoming atmosphereOur valuesWe do the right things, always: We lead with transparency and accountability and always do what's right for our customers.We're never done: We have a bias for action and a hunger for growth.There's no 'i' hero: We're team-first and believe in owning the problem and sharing our success together.We innovate courageously: We start with "how" and "why not" and we don't settle for the status quo.We are committed to fostering a diverse and inclusive workplace and believe that different perspectives lead to better outcomes.
If you're passionate, innovative, and aligned with our values, we're excited to have you on board.
Help us shape the future of fintech investment and empower our clients to achieve their financial goals.Interested?
Apply Now - we look forward to hearing from you.You will need to have the rights to legally work in Australia, sponsorship options are not available for this role.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Superhero by 2xSign in to set job alerts for "Customer Service Specialist" roles.North Sydney, New South Wales, Australia 2 months agoNorth Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoHurstville, New South Wales, Australia 4 days agoParramatta, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoCustomer Service Specialist - Dispute OperationsSydney, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia 6 days agoDouble Bay, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia A$60,000.00-A$70,000.00 1 week agoSurry Hills, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoHomebush, New South Wales, Australia A$30.00-A$40.00 5 days agoSydney, New South Wales, Australia A$60,000.00-A$70,000.00 6 days agoSydney, New South Wales, Australia 6 days agoMcmahons Point, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Consultant (all genders)Sydney, New South Wales, Australia 5 days agoParramatta, New South Wales, Australia 1 week agoSt Leonards, New South Wales, Australia 5 days agoWe're unlocking community knowledge in a new way.
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