Assistant Facilities Manager

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities.'

**Your opportunity**

We are looking for an **Assistant Facilities Manager **to join the team at **Westfield Southland.**

As a crucial member of our team, you will report to the Facilities Manager and be instrumental in maintaining and enhancing our facilities' services. Your responsibilities will encompass integrated management and maintenance of the infrastructure in all our assets, ensuring life safety, regulatory compliance, operational efficiency, and fostering innovation to unlock Carindale's full potential.

**Your role and responsibilities will include, but not limited to**:

- Lead, Coach and develop the Facilities team to deliver quality results on time and on budget, always ensuring exceptional customer experience.
- Assist with management of the detailed asset life cycle plan for the centre, effectively communicating facilities' priorities and capital requirements to ensure the Asset Team are clear on deliverables and priorities.
- Assist in the preparation of the centre budget and accurate forecasts, carefully documenting all assumptions, and identifying savings and efficiencies where practical without negatively impacting the asset, its infrastructure or other centre stakeholders.
- Ensure all asset maintenance, contractor or compliance data is captured and that all data and documentation are accessible centrally, accurate and current to enable real-time reporting.
- Maintain elevated levels of superior customer service and develop key tenant stakeholder engagement.
- Adhere to continuous Workplace Health and Safety cultural improvement by championing the culture of "people protecting people."

As a part of our asset team, you will also have Duty Management responsibilities from time to time too, where you'll be required to work a weekend shift (on a roster), which will be balanced with a day off in lieu.

**What will set you apart from the rest?**
- Trade-based qualifications are preferred but not essential.
- 5 + years' experience within a retail property facilities management or similar customer-centric environment
- Commercial acumen and demonstrated experience balancing financial needs with technical outcomes.
- Demonstrated skill in coordinating technical and operational stakeholders, as well as able to provide clarity of instructions as needed.
- Excellent customer service and service delivery skills
- IT literate and able to use current business and building management systems and software.

**What sets us apart from the rest?**
- A collaborative, welcoming, inclusive, and supportive culture
- Gender-neutral parental leave - 18 weeks paid with no qualifying period.
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.

Our diverse and inclusive workforce is not only something we're proud of but something we're committed to. We encourage and support our people to bring their 'whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.